Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 395 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 3 (c) step 1 (d) step 4
2. 2.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 3 (c) step 2 (d) step 1
3. 3.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
4. 4.🕊️ When solving a conflict, which comes first: find options or take a deep breath? (a) find options (b) take a deep breath
5. 5.🔍 Which is the odd one out? (a) finding a middle way (b) spreading gossip (c) focusing on the problem (d) apologising sincerely
6. 6.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
7. 7.🔍 Which is the odd one out? (a) using a calm voice (b) walking off in anger (c) shouting back (d) name-calling
8. 8.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
9. 9.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) the leader picks alone (c) combine the best parts (d) scrap the project
10. 10.🕊️ When solving a conflict, which comes first: hear each side fully or take a deep breath? (a) hear each side fully (b) take a deep breath
11. 11.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
12. 12.🕊️ When solving a conflict, which comes first: take a deep breath or choose a fix together? (a) take a deep breath (b) choose a fix together
13. 13.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 2 (c) step 1 (d) step 3
14. 14.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 1 (c) step 3 (d) step 4
15. 15.✅ How does solving a conflict end? (a) with a fight (b) with a winner and loser (c) with an agreed plan (d) with silence
16. 16.🕊️ When solving a conflict, which comes first: agree on a plan or listen to both sides? (a) agree on a plan (b) listen to both sides
17. 17.🔍 Which is the odd one out? (a) taking sides at once (b) spreading gossip (c) saying “I feel…” (d) bringing up old fights
18. 18.🕊️ When solving a conflict, which comes first: choose a fix together or cool off for a minute? (a) choose a fix together (b) cool off for a minute
19. 19.🕊️ When solving a conflict, which comes first: calm down or list possible fixes? (a) calm down (b) list possible fixes
20. 20.True or false: “shouting back” helps solve a conflict. (a) False (b) True
21. 21.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “I don’t care.” (c) “Let’s hear both sides.” (d) “Stop being silly!”
22. 22.True or false: “name-calling” helps solve a conflict. (a) False (b) True
23. 23.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 2 (c) step 4 (d) step 1
24. 24.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
25. 25.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
26. 26.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
27. 27.Which of these helps solve a conflict? (a) shouting back (b) name-calling (c) walking off in anger (d) using a calm voice
28. 28.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 3 (c) step 2 (d) step 1
29. 29.Which of these helps solve a conflict? (a) spreading gossip (b) taking sides at once (c) apologising sincerely (d) name-calling
30. 30.Which of these makes a conflict worse? (a) spreading gossip (b) listening without blame (c) saying “I feel…” (d) using a calm voice
31. 31.Which of these makes a conflict worse? (a) focusing on the problem (b) saying “I feel…” (c) finding a middle way (d) taking sides at once
32. 32.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
33. 33.🕊️ When solving a conflict, which comes first: let each person speak or shake hands on a plan? (a) let each person speak (b) shake hands on a plan
34. 34.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 4 (c) step 2 (d) step 1
35. 35.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
36. 36.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
37. 37.Which of these makes a conflict worse? (a) apologising sincerely (b) listening without blame (c) walking off in anger (d) focusing on the problem
38. 38.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 1 (c) step 4 (d) step 2
39. 39.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
40. 40.🕊️ When solving a conflict, which comes first: choose a fix together or hear each side fully? (a) choose a fix together (b) hear each side fully

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