Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 396 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
2. 2.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
3. 3.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 2 (c) step 3 (d) step 1
4. 4.🕊️ When solving a conflict, which comes first: brainstorm solutions or hear each side fully? (a) brainstorm solutions (b) hear each side fully
5. 5.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
6. 6.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
7. 7.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
8. 8.Which of these makes a conflict worse? (a) bringing up old fights (b) using a calm voice (c) finding a middle way (d) focusing on the problem
9. 9.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 1 (c) step 4 (d) step 2
10. 10.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 2 (c) step 4 (d) step 1
11. 11.✅ How does solving a conflict end? (a) with a fight (b) with an agreed plan (c) with a winner and loser (d) with silence
12. 12.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 4 (c) step 1 (d) step 2
13. 13.🔍 Which is the odd one out? (a) focusing on the problem (b) bringing up old fights (c) taking sides at once (d) shouting back
14. 14.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
15. 15.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
16. 16.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
17. 17.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 4 (c) step 2 (d) step 1
18. 18.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
19. 19.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 3 (c) step 4 (d) step 1
20. 20.🔍 Which is the odd one out? (a) finding a middle way (b) taking sides at once (c) shouting back (d) walking off in anger
21. 21.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) help them calm down (c) ignore them (d) take a vote at once
22. 22.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
23. 23.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
24. 24.Which of these helps solve a conflict? (a) shouting back (b) name-calling (c) finding a middle way (d) bringing up old fights
25. 25.🕊️ When solving a conflict, which comes first: choose a fix together or hear each side fully? (a) choose a fix together (b) hear each side fully
26. 26.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 4 (c) step 1 (d) step 2
27. 27.🕊️ When solving a conflict, which comes first: hear each side fully or agree on a plan? (a) hear each side fully (b) agree on a plan
28. 28.🔍 Which is the odd one out? (a) focusing on the problem (b) name-calling (c) using a calm voice (d) apologising sincerely
29. 29.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “Let’s hear both sides.” (c) “You are always wrong.” (d) “I don’t care.”
30. 30.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
31. 31.Which of these makes a conflict worse? (a) listening without blame (b) using a calm voice (c) walking off in anger (d) focusing on the problem
32. 32.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
33. 33.🕊️ When solving a conflict, which comes first: cool off for a minute or find options? (a) cool off for a minute (b) find options
34. 34.Which of these helps solve a conflict? (a) shouting back (b) spreading gossip (c) listening without blame (d) walking off in anger
35. 35.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 3 (c) step 1 (d) step 2
36. 36.🕊️ When solving a conflict, which comes first: find options or take a deep breath? (a) find options (b) take a deep breath
37. 37.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
38. 38.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 3 (c) step 4 (d) step 1
39. 39.🕊️ When solving a conflict, which comes first: take a deep breath or choose a fix together? (a) take a deep breath (b) choose a fix together
40. 40.True or false: “shouting back” helps solve a conflict. (a) False (b) True

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