Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 397 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 3 (c) step 1 (d) step 2
2. 2.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) help them calm down (d) pick a winner fast
3. 3.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
4. 4.🔍 Which is the odd one out? (a) listening without blame (b) bringing up old fights (c) shouting back (d) spreading gossip
5. 5.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
6. 6.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to pick a winner (c) to waste time (d) to understand fully
7. 7.🔍 Which is the odd one out? (a) using a calm voice (b) focusing on the problem (c) saying “I feel…” (d) walking off in anger
8. 8.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 1 (c) step 4 (d) step 2
9. 9.True or false: “shouting back” makes a conflict worse. (a) True (b) False
10. 10.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
11. 11.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 3 (c) step 4 (d) step 2
12. 12.🔍 Which is the odd one out? (a) saying “I feel…” (b) using a calm voice (c) finding a middle way (d) bringing up old fights
13. 13.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
14. 14.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 4 (c) step 2 (d) step 3
15. 15.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 3 (c) step 4 (d) step 2
16. 16.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
17. 17.🕊️ When solving a conflict, which comes first: hear each side fully or find options? (a) hear each side fully (b) find options
18. 18.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
19. 19.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
20. 20.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
21. 21.Which of these helps solve a conflict? (a) name-calling (b) shouting back (c) using a calm voice (d) bringing up old fights
22. 22.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
23. 23.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
24. 24.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Let’s hear both sides.” (c) “Stop being silly!” (d) “I don’t care.”
25. 25.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) combine the best parts (c) the leader picks alone (d) use the louder one’s
26. 26.True or false: “name-calling” makes a conflict worse. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) walking off in anger (b) saying “I feel…” (c) name-calling (d) shouting back
28. 28.✅ How does solving a conflict end? (a) with silence (b) with a fight (c) with an agreed plan (d) with a winner and loser
29. 29.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
30. 30.🕊️ When solving a conflict, which comes first: let each person speak or calm down? (a) let each person speak (b) calm down
31. 31.🔍 Which is the odd one out? (a) using a calm voice (b) spreading gossip (c) focusing on the problem (d) listening without blame
32. 32.🕊️ When solving a conflict, which comes first: let each person speak or take a deep breath? (a) let each person speak (b) take a deep breath
33. 33.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
34. 34.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
35. 35.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
36. 36.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 1 (c) step 4 (d) step 3
37. 37.Which of these helps solve a conflict? (a) bringing up old fights (b) walking off in anger (c) focusing on the problem (d) shouting back
38. 38.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 3 (c) step 1 (d) step 2
39. 39.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
40. 40.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True

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