Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 398 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
2. 2.🔍 Which is the odd one out? (a) shouting back (b) apologising sincerely (c) using a calm voice (d) finding a middle way
3. 3.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 4 (c) step 3 (d) step 1
4. 4.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 2 (c) step 3 (d) step 4
5. 5.True or false: “name-calling” makes a conflict worse. (a) True (b) False
6. 6.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
7. 7.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
8. 8.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
9. 9.Which of these makes a conflict worse? (a) using a calm voice (b) finding a middle way (c) saying “I feel…” (d) name-calling
10. 10.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) combine the best parts (c) use the louder one’s (d) scrap the project
11. 11.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
12. 12.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
13. 13.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 2 (c) step 1 (d) step 4
14. 14.Which of these helps solve a conflict? (a) name-calling (b) shouting back (c) walking off in anger (d) focusing on the problem
15. 15.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
16. 16.Which of these makes a conflict worse? (a) focusing on the problem (b) spreading gossip (c) using a calm voice (d) listening without blame
17. 17.Which of these makes a conflict worse? (a) saying “I feel…” (b) apologising sincerely (c) taking sides at once (d) focusing on the problem
18. 18.Which of these helps solve a conflict? (a) shouting back (b) apologising sincerely (c) spreading gossip (d) name-calling
19. 19.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
20. 20.✅ How does solving a conflict end? (a) with a winner and loser (b) with an agreed plan (c) with silence (d) with a fight
21. 21.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) help them calm down (d) pick a winner fast
22. 22.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 3 (c) step 1 (d) step 2
23. 23.🕊️ When solving a conflict, which comes first: take a deep breath or listen to both sides? (a) take a deep breath (b) listen to both sides
24. 24.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) spreading gossip (b) shouting back (c) bringing up old fights (d) apologising sincerely
26. 26.🔍 Which is the odd one out? (a) walking off in anger (b) using a calm voice (c) name-calling (d) spreading gossip
27. 27.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
28. 28.🔍 Which is the odd one out? (a) name-calling (b) shouting back (c) focusing on the problem (d) taking sides at once
29. 29.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
30. 30.🔍 Which is the odd one out? (a) apologising sincerely (b) bringing up old fights (c) focusing on the problem (d) finding a middle way
31. 31.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
32. 32.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
33. 33.🔍 Which is the odd one out? (a) focusing on the problem (b) spreading gossip (c) apologising sincerely (d) finding a middle way
34. 34.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
35. 35.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
36. 36.🔍 Which is the odd one out? (a) name-calling (b) finding a middle way (c) walking off in anger (d) taking sides at once
37. 37.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “Stop being silly!” (c) “You are always wrong.” (d) “I don’t care.”
38. 38.Which of these makes a conflict worse? (a) finding a middle way (b) bringing up old fights (c) saying “I feel…” (d) focusing on the problem
39. 39.Which of these helps solve a conflict? (a) shouting back (b) spreading gossip (c) using a calm voice (d) bringing up old fights
40. 40.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False

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