Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 399 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) walking off in anger (b) bringing up old fights (c) name-calling (d) using a calm voice
2. 2.🕊️ When solving a conflict, which comes first: hear each side fully or list possible fixes? (a) hear each side fully (b) list possible fixes
3. 3.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
4. 4.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 2 (c) step 1 (d) step 3
5. 5.🔍 Which is the odd one out? (a) saying “I feel…” (b) name-calling (c) bringing up old fights (d) walking off in anger
6. 6.Which of these helps solve a conflict? (a) bringing up old fights (b) walking off in anger (c) finding a middle way (d) taking sides at once
7. 7.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 1 (c) step 4 (d) step 2
8. 8.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
9. 9.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 2 (c) step 1 (d) step 4
10. 10.🔍 Which is the odd one out? (a) name-calling (b) saying “I feel…” (c) listening without blame (d) using a calm voice
11. 11.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 2 (c) step 4 (d) step 1
12. 12.🕊️ When solving a conflict, which comes first: find options or cool off for a minute? (a) find options (b) cool off for a minute
13. 13.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 2 (c) step 3 (d) step 1
14. 14.True or false: “shouting back” helps solve a conflict. (a) True (b) False
15. 15.Which of these helps solve a conflict? (a) name-calling (b) spreading gossip (c) using a calm voice (d) taking sides at once
16. 16.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
17. 17.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
18. 18.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) pick a winner fast (c) take a vote at once (d) ignore them
19. 19.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “Stop being silly!” (c) “You are always wrong.” (d) “I don’t care.”
20. 20.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
21. 21.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with an agreed plan (d) with a fight
22. 22.🔍 Which is the odd one out? (a) listening without blame (b) saying “I feel…” (c) taking sides at once (d) focusing on the problem
23. 23.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
24. 24.Which of these makes a conflict worse? (a) focusing on the problem (b) saying “I feel…” (c) using a calm voice (d) walking off in anger
25. 25.🔍 Which is the odd one out? (a) saying “I feel…” (b) finding a middle way (c) bringing up old fights (d) focusing on the problem
26. 26.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
27. 27.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 4 (c) step 2 (d) step 3
28. 28.🕊️ When solving a conflict, which comes first: let each person speak or cool off for a minute? (a) let each person speak (b) cool off for a minute
29. 29.Which of these makes a conflict worse? (a) finding a middle way (b) listening without blame (c) using a calm voice (d) spreading gossip
30. 30.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
31. 31.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 4 (c) step 3 (d) step 1
32. 32.Which of these helps solve a conflict? (a) bringing up old fights (b) listening without blame (c) spreading gossip (d) name-calling
33. 33.Which of these makes a conflict worse? (a) focusing on the problem (b) using a calm voice (c) name-calling (d) finding a middle way
34. 34.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
35. 35.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
36. 36.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
37. 37.🕊️ When solving a conflict, which comes first: listen to both sides or brainstorm solutions? (a) listen to both sides (b) brainstorm solutions
38. 38.Which of these helps solve a conflict? (a) walking off in anger (b) spreading gossip (c) apologising sincerely (d) shouting back
39. 39.True or false: “shouting back” makes a conflict worse. (a) True (b) False
40. 40.🕊️ When solving a conflict, which comes first: take a deep breath or shake hands on a plan? (a) take a deep breath (b) shake hands on a plan

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