Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 400 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) listening without blame (b) using a calm voice (c) apologising sincerely (d) walking off in anger
2. 2.Which of these helps solve a conflict? (a) shouting back (b) spreading gossip (c) taking sides at once (d) finding a middle way
3. 3.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
4. 4.Which of these makes a conflict worse? (a) spreading gossip (b) focusing on the problem (c) using a calm voice (d) saying “I feel…”
5. 5.🕊️ When solving a conflict, which comes first: calm down or choose a fix together? (a) calm down (b) choose a fix together
6. 6.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
7. 7.Which of these makes a conflict worse? (a) listening without blame (b) shouting back (c) using a calm voice (d) finding a middle way
8. 8.🔍 Which is the odd one out? (a) using a calm voice (b) taking sides at once (c) saying “I feel…” (d) focusing on the problem
9. 9.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
10. 10.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) combine the best parts (c) scrap the project (d) use the louder one’s
11. 11.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
12. 12.🔍 Which is the odd one out? (a) bringing up old fights (b) focusing on the problem (c) walking off in anger (d) spreading gossip
13. 13.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 1 (c) step 2 (d) step 4
14. 14.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
15. 15.True or false: “shouting back” makes a conflict worse. (a) False (b) True
16. 16.🕊️ When solving a conflict, which comes first: hear each side fully or take a deep breath? (a) hear each side fully (b) take a deep breath
17. 17.🕊️ When solving a conflict, which comes first: agree on a plan or listen to both sides? (a) agree on a plan (b) listen to both sides
18. 18.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 2 (c) step 3 (d) step 4
19. 19.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 1 (c) step 2 (d) step 3
20. 20.🔍 Which is the odd one out? (a) focusing on the problem (b) listening without blame (c) name-calling (d) using a calm voice
21. 21.Which of these makes a conflict worse? (a) name-calling (b) using a calm voice (c) focusing on the problem (d) saying “I feel…”
22. 22.🕊️ When solving a conflict, which comes first: find options or calm down? (a) find options (b) calm down
23. 23.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
24. 24.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
25. 25.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
26. 26.🔍 Which is the odd one out? (a) listening without blame (b) finding a middle way (c) spreading gossip (d) focusing on the problem
27. 27.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 4 (c) step 3 (d) step 1
28. 28.🔍 Which is the odd one out? (a) spreading gossip (b) taking sides at once (c) shouting back (d) finding a middle way
29. 29.Which of these makes a conflict worse? (a) focusing on the problem (b) listening without blame (c) walking off in anger (d) using a calm voice
30. 30.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Stop being silly!” (c) “You are always wrong.” (d) “Let’s hear both sides.”
31. 31.🕊️ When solving a conflict, which comes first: let each person speak or agree on a plan? (a) let each person speak (b) agree on a plan
32. 32.Which of these helps solve a conflict? (a) walking off in anger (b) spreading gossip (c) bringing up old fights (d) saying “I feel…”
33. 33.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
34. 34.Which of these helps solve a conflict? (a) using a calm voice (b) walking off in anger (c) bringing up old fights (d) name-calling
35. 35.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
36. 36.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 2 (c) step 4 (d) step 1
37. 37.🔍 Which is the odd one out? (a) saying “I feel…” (b) bringing up old fights (c) apologising sincerely (d) focusing on the problem
38. 38.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 2 (c) step 4 (d) step 3
39. 39.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to understand fully (d) to pick a winner
40. 40.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it

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