Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 5 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “You are always wrong.” (d) “Let’s hear both sides.”
2. 2.Which of these makes a conflict worse? (a) bringing up old fights (b) listening without blame (c) apologising sincerely (d) focusing on the problem
3. 3.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
4. 4.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 4 (c) step 3 (d) step 2
5. 5.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
6. 6.Which of these makes a conflict worse? (a) focusing on the problem (b) using a calm voice (c) saying “I feel…” (d) taking sides at once
7. 7.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
8. 8.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
9. 9.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
10. 10.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 1 (c) step 2 (d) step 3
11. 11.🔍 Which is the odd one out? (a) listening without blame (b) saying “I feel…” (c) focusing on the problem (d) spreading gossip
12. 12.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 2 (c) step 4 (d) step 3
13. 13.🔍 Which is the odd one out? (a) name-calling (b) shouting back (c) listening without blame (d) taking sides at once
14. 14.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) help them calm down (d) take a vote at once
15. 15.🕊️ When solving a conflict, which comes first: let each person speak or find options? (a) let each person speak (b) find options
16. 16.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 1 (c) step 4 (d) step 3
17. 17.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 4 (c) step 1 (d) step 3
18. 18.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
19. 19.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
20. 20.🔍 Which is the odd one out? (a) spreading gossip (b) focusing on the problem (c) shouting back (d) walking off in anger
21. 21.🕊️ When solving a conflict, which comes first: hear each side fully or cool off for a minute? (a) hear each side fully (b) cool off for a minute
22. 22.Which of these makes a conflict worse? (a) using a calm voice (b) name-calling (c) listening without blame (d) saying “I feel…”
23. 23.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
24. 24.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
25. 25.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 1 (c) step 2 (d) step 3
26. 26.🕊️ When solving a conflict, which comes first: let each person speak or cool off for a minute? (a) let each person speak (b) cool off for a minute
27. 27.🔍 Which is the odd one out? (a) apologising sincerely (b) name-calling (c) shouting back (d) spreading gossip
28. 28.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) the leader picks alone (c) combine the best parts (d) scrap the project
29. 29.🔍 Which is the odd one out? (a) saying “I feel…” (b) spreading gossip (c) walking off in anger (d) shouting back
30. 30.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
31. 31.🔍 Which is the odd one out? (a) saying “I feel…” (b) taking sides at once (c) focusing on the problem (d) listening without blame
32. 32.Which of these makes a conflict worse? (a) walking off in anger (b) saying “I feel…” (c) using a calm voice (d) finding a middle way
33. 33.🔍 Which is the odd one out? (a) using a calm voice (b) shouting back (c) listening without blame (d) finding a middle way
34. 34.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
35. 35.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) name-calling (b) listening without blame (c) saying “I feel…” (d) focusing on the problem
37. 37.🕊️ When solving a conflict, which comes first: let each person speak or brainstorm solutions? (a) let each person speak (b) brainstorm solutions
38. 38.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
39. 39.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
40. 40.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 1 (c) step 2 (d) step 4

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