Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 40 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: take a deep breath or agree on a plan? (a) take a deep breath (b) agree on a plan
2. 2.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 2 (c) step 3 (d) step 1
3. 3.Which of these makes a conflict worse? (a) bringing up old fights (b) finding a middle way (c) using a calm voice (d) saying “I feel…”
4. 4.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) the leader picks alone (c) use the louder one’s (d) combine the best parts
5. 5.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 3 (c) step 2 (d) step 4
6. 6.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) focusing on the problem (d) name-calling
7. 7.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 1 (c) step 2 (d) step 4
8. 8.Which of these helps solve a conflict? (a) name-calling (b) taking sides at once (c) apologising sincerely (d) bringing up old fights
9. 9.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) help them calm down (c) take a vote at once (d) pick a winner fast
10. 10.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
11. 11.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
12. 12.Which of these makes a conflict worse? (a) focusing on the problem (b) finding a middle way (c) shouting back (d) apologising sincerely
13. 13.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
14. 14.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
15. 15.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 4 (c) step 1 (d) step 2
16. 16.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
17. 17.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
18. 18.🕊️ When solving a conflict, which comes first: shake hands on a plan or let each person speak? (a) shake hands on a plan (b) let each person speak
19. 19.🔍 Which is the odd one out? (a) saying “I feel…” (b) apologising sincerely (c) bringing up old fights (d) listening without blame
20. 20.🔍 Which is the odd one out? (a) finding a middle way (b) taking sides at once (c) spreading gossip (d) walking off in anger
21. 21.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 1 (c) step 3 (d) step 4
22. 22.🔍 Which is the odd one out? (a) name-calling (b) shouting back (c) bringing up old fights (d) using a calm voice
23. 23.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Stop being silly!” (c) “Let’s hear both sides.” (d) “You are always wrong.”
24. 24.Which of these helps solve a conflict? (a) using a calm voice (b) spreading gossip (c) walking off in anger (d) shouting back
25. 25.🔍 Which is the odd one out? (a) saying “I feel…” (b) using a calm voice (c) shouting back (d) finding a middle way
26. 26.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 1 (c) step 3 (d) step 4
27. 27.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with a fight (d) with an agreed plan
28. 28.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 4 (c) step 2 (d) step 3
29. 29.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 1 (c) step 2 (d) step 3
30. 30.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to understand fully (c) to waste time (d) to pick a winner
31. 31.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
32. 32.🕊️ When solving a conflict, which comes first: take a deep breath or listen to both sides? (a) take a deep breath (b) listen to both sides
33. 33.🕊️ When solving a conflict, which comes first: calm down or hear each side fully? (a) calm down (b) hear each side fully
34. 34.🔍 Which is the odd one out? (a) spreading gossip (b) shouting back (c) bringing up old fights (d) focusing on the problem
35. 35.Which of these helps solve a conflict? (a) bringing up old fights (b) taking sides at once (c) shouting back (d) finding a middle way
36. 36.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
37. 37.Which of these helps solve a conflict? (a) taking sides at once (b) bringing up old fights (c) saying “I feel…” (d) shouting back
38. 38.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
39. 39.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
40. 40.🔍 Which is the odd one out? (a) taking sides at once (b) apologising sincerely (c) saying “I feel…” (d) listening without blame

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