Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 41 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 4 (c) step 2 (d) step 3
2. 2.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “You are always wrong.” (c) “Stop being silly!” (d) “Let’s hear both sides.”
3. 3.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 2 (c) step 1 (d) step 4
4. 4.🔍 Which is the odd one out? (a) using a calm voice (b) bringing up old fights (c) saying “I feel…” (d) focusing on the problem
5. 5.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
6. 6.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 3 (c) step 1 (d) step 2
7. 7.✅ How does solving a conflict end? (a) with a winner and loser (b) with a fight (c) with silence (d) with an agreed plan
8. 8.Which of these helps solve a conflict? (a) walking off in anger (b) shouting back (c) taking sides at once (d) apologising sincerely
9. 9.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 1 (c) step 3 (d) step 4
10. 10.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
11. 11.Which of these helps solve a conflict? (a) spreading gossip (b) walking off in anger (c) bringing up old fights (d) using a calm voice
12. 12.🔍 Which is the odd one out? (a) listening without blame (b) name-calling (c) spreading gossip (d) shouting back
13. 13.🕊️ When solving a conflict, which comes first: brainstorm solutions or hear each side fully? (a) brainstorm solutions (b) hear each side fully
14. 14.Which of these makes a conflict worse? (a) using a calm voice (b) focusing on the problem (c) apologising sincerely (d) taking sides at once
15. 15.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) pick a winner fast (d) help them calm down
16. 16.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
17. 17.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) scrap the project (c) use the louder one’s (d) combine the best parts
18. 18.🕊️ When solving a conflict, which comes first: brainstorm solutions or cool off for a minute? (a) brainstorm solutions (b) cool off for a minute
19. 19.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
20. 20.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
21. 21.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 3 (c) step 2 (d) step 1
22. 22.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to understand fully (c) to find who to blame (d) to waste time
23. 23.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 3 (c) step 4 (d) step 1
24. 24.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
25. 25.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
26. 26.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
27. 27.🔍 Which is the odd one out? (a) shouting back (b) spreading gossip (c) saying “I feel…” (d) bringing up old fights
28. 28.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
29. 29.🔍 Which is the odd one out? (a) walking off in anger (b) finding a middle way (c) shouting back (d) bringing up old fights
30. 30.🕊️ When solving a conflict, which comes first: cool off for a minute or let each person speak? (a) cool off for a minute (b) let each person speak
31. 31.🔍 Which is the odd one out? (a) bringing up old fights (b) name-calling (c) apologising sincerely (d) spreading gossip
32. 32.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
33. 33.Which of these makes a conflict worse? (a) focusing on the problem (b) walking off in anger (c) apologising sincerely (d) finding a middle way
34. 34.🕊️ When solving a conflict, which comes first: hear each side fully or take a deep breath? (a) hear each side fully (b) take a deep breath
35. 35.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
36. 36.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 1 (c) step 4 (d) step 2
37. 37.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
38. 38.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 2 (c) step 1 (d) step 4
39. 39.🔍 Which is the odd one out? (a) focusing on the problem (b) using a calm voice (c) listening without blame (d) taking sides at once
40. 40.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False

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