Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 401 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
2. 2.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 4 (c) step 2 (d) step 3
3. 3.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
4. 4.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 2 (c) step 4 (d) step 1
5. 5.Which of these helps solve a conflict? (a) taking sides at once (b) focusing on the problem (c) shouting back (d) name-calling
6. 6.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) take a vote at once (c) ignore them (d) pick a winner fast
7. 7.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
8. 8.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
9. 9.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) the leader picks alone (c) scrap the project (d) combine the best parts
10. 10.🔍 Which is the odd one out? (a) name-calling (b) bringing up old fights (c) finding a middle way (d) taking sides at once
11. 11.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 2 (c) step 1 (d) step 3
12. 12.Which of these helps solve a conflict? (a) name-calling (b) walking off in anger (c) finding a middle way (d) spreading gossip
13. 13.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) apologising sincerely (b) saying “I feel…” (c) finding a middle way (d) taking sides at once
15. 15.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
16. 16.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “You are always wrong.” (d) “Let’s hear both sides.”
17. 17.🕊️ When solving a conflict, which comes first: shake hands on a plan or calm down? (a) shake hands on a plan (b) calm down
18. 18.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
19. 19.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
20. 20.✅ How does solving a conflict end? (a) with silence (b) with a fight (c) with a winner and loser (d) with an agreed plan
21. 21.Which of these helps solve a conflict? (a) shouting back (b) taking sides at once (c) spreading gossip (d) listening without blame
22. 22.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
23. 23.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
24. 24.🔍 Which is the odd one out? (a) focusing on the problem (b) apologising sincerely (c) walking off in anger (d) finding a middle way
25. 25.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan
26. 26.🕊️ When solving a conflict, which comes first: take a deep breath or agree on a plan? (a) take a deep breath (b) agree on a plan
27. 27.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
28. 28.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
29. 29.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
30. 30.🕊️ When solving a conflict, which comes first: list possible fixes or hear each side fully? (a) list possible fixes (b) hear each side fully
31. 31.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
32. 32.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
33. 33.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to understand fully (c) to pick a winner (d) to waste time
34. 34.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 4 (c) step 3 (d) step 1
35. 35.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 3 (c) step 4 (d) step 2
36. 36.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
37. 37.🔍 Which is the odd one out? (a) listening without blame (b) apologising sincerely (c) finding a middle way (d) spreading gossip
38. 38.Which of these helps solve a conflict? (a) bringing up old fights (b) taking sides at once (c) saying “I feel…” (d) name-calling
39. 39.🕊️ When solving a conflict, which comes first: hear each side fully or take a deep breath? (a) hear each side fully (b) take a deep breath
40. 40.🔍 Which is the odd one out? (a) name-calling (b) using a calm voice (c) bringing up old fights (d) taking sides at once

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