Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 402 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
2. 2.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
3. 3.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
4. 4.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
5. 5.🔍 Which is the odd one out? (a) bringing up old fights (b) taking sides at once (c) finding a middle way (d) spreading gossip
6. 6.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
7. 7.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
8. 8.🕊️ When solving a conflict, which comes first: take a deep breath or brainstorm solutions? (a) take a deep breath (b) brainstorm solutions
9. 9.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
10. 10.🔍 Which is the odd one out? (a) taking sides at once (b) shouting back (c) bringing up old fights (d) saying “I feel…”
11. 11.🕊️ When solving a conflict, which comes first: listen to both sides or cool off for a minute? (a) listen to both sides (b) cool off for a minute
12. 12.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
13. 13.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
14. 14.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 4 (c) step 2 (d) step 1
15. 15.✅ How does solving a conflict end? (a) with an agreed plan (b) with silence (c) with a winner and loser (d) with a fight
16. 16.🕊️ When solving a conflict, which comes first: cool off for a minute or let each person speak? (a) cool off for a minute (b) let each person speak
17. 17.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) take a vote at once (c) ignore them (d) pick a winner fast
18. 18.Which of these makes a conflict worse? (a) focusing on the problem (b) walking off in anger (c) listening without blame (d) apologising sincerely
19. 19.👂 Why listen to both sides in a conflict? (a) to waste time (b) to find who to blame (c) to understand fully (d) to pick a winner
20. 20.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) finding a middle way (d) spreading gossip
21. 21.🕊️ When solving a conflict, which comes first: listen to both sides or choose a fix together? (a) listen to both sides (b) choose a fix together
22. 22.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
23. 23.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “Stop being silly!” (c) “I don’t care.” (d) “You are always wrong.”
24. 24.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 2 (c) step 1 (d) step 4
25. 25.🕊️ When solving a conflict, which comes first: shake hands on a plan or listen to both sides? (a) shake hands on a plan (b) listen to both sides
26. 26.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
27. 27.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
28. 28.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 1 (c) step 2 (d) step 3
29. 29.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 3 (c) step 1 (d) step 2
30. 30.🕊️ When solving a conflict, which comes first: calm down or shake hands on a plan? (a) calm down (b) shake hands on a plan
31. 31.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
32. 32.Which of these helps solve a conflict? (a) shouting back (b) walking off in anger (c) bringing up old fights (d) listening without blame
33. 33.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
34. 34.🔍 Which is the odd one out? (a) spreading gossip (b) saying “I feel…” (c) focusing on the problem (d) using a calm voice
35. 35.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 1 (c) step 3 (d) step 2
36. 36.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
37. 37.🔍 Which is the odd one out? (a) listening without blame (b) bringing up old fights (c) focusing on the problem (d) saying “I feel…”
38. 38.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 3 (c) step 4 (d) step 1
39. 39.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
40. 40.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False

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