Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 403 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these makes a conflict worse? (a) shouting back (b) apologising sincerely (c) finding a middle way (d) using a calm voice
2. 2.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
3. 3.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 4 (c) step 3 (d) step 2
4. 4.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
5. 5.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 2 (c) step 4 (d) step 1
6. 6.🕊️ When solving a conflict, which comes first: find options or take a deep breath? (a) find options (b) take a deep breath
7. 7.🕊️ When solving a conflict, which comes first: hear each side fully or take a deep breath? (a) hear each side fully (b) take a deep breath
8. 8.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
9. 9.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
10. 10.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 2 (c) step 1 (d) step 4
11. 11.🕊️ When solving a conflict, which comes first: calm down or agree on a plan? (a) calm down (b) agree on a plan
12. 12.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
13. 13.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 2 (c) step 4 (d) step 1
14. 14.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
15. 15.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 3 (c) step 1 (d) step 4
16. 16.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to understand fully (c) to pick a winner (d) to waste time
17. 17.Which of these helps solve a conflict? (a) walking off in anger (b) name-calling (c) spreading gossip (d) using a calm voice
18. 18.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 4 (c) step 3 (d) step 2
19. 19.Which of these helps solve a conflict? (a) name-calling (b) focusing on the problem (c) taking sides at once (d) spreading gossip
20. 20.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
21. 21.True or false: “shouting back” makes a conflict worse. (a) False (b) True
22. 22.Which of these helps solve a conflict? (a) taking sides at once (b) listening without blame (c) shouting back (d) spreading gossip
23. 23.🕊️ When solving a conflict, which comes first: let each person speak or cool off for a minute? (a) let each person speak (b) cool off for a minute
24. 24.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
25. 25.🔍 Which is the odd one out? (a) apologising sincerely (b) spreading gossip (c) saying “I feel…” (d) using a calm voice
26. 26.🔍 Which is the odd one out? (a) listening without blame (b) taking sides at once (c) walking off in anger (d) spreading gossip
27. 27.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) pick a winner fast (c) ignore them (d) take a vote at once
28. 28.🔍 Which is the odd one out? (a) name-calling (b) taking sides at once (c) using a calm voice (d) walking off in anger
29. 29.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 3 (c) step 2 (d) step 1
30. 30.Which of these helps solve a conflict? (a) finding a middle way (b) shouting back (c) taking sides at once (d) spreading gossip
31. 31.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
32. 32.🕊️ When solving a conflict, which comes first: cool off for a minute or agree on a plan? (a) cool off for a minute (b) agree on a plan
33. 33.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
34. 34.Which of these makes a conflict worse? (a) taking sides at once (b) finding a middle way (c) saying “I feel…” (d) listening without blame
35. 35.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) walking off in anger (b) apologising sincerely (c) finding a middle way (d) using a calm voice
37. 37.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
38. 38.Which of these helps solve a conflict? (a) apologising sincerely (b) walking off in anger (c) shouting back (d) bringing up old fights
39. 39.🔍 Which is the odd one out? (a) shouting back (b) saying “I feel…” (c) finding a middle way (d) focusing on the problem
40. 40.True or false: “name-calling” helps solve a conflict. (a) False (b) True

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