Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 405 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 1 (c) step 2 (d) step 4
2. 2.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 3 (c) step 2 (d) step 1
3. 3.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
4. 4.Which of these helps solve a conflict? (a) name-calling (b) taking sides at once (c) spreading gossip (d) listening without blame
5. 5.Which of these makes a conflict worse? (a) apologising sincerely (b) saying “I feel…” (c) walking off in anger (d) focusing on the problem
6. 6.🕊️ When solving a conflict, which comes first: choose a fix together or take a deep breath? (a) choose a fix together (b) take a deep breath
7. 7.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
8. 8.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 4 (c) step 2 (d) step 1
9. 9.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
10. 10.Which of these makes a conflict worse? (a) finding a middle way (b) using a calm voice (c) apologising sincerely (d) shouting back
11. 11.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 2 (c) step 4 (d) step 1
12. 12.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
13. 13.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) scrap the project (c) combine the best parts (d) the leader picks alone
14. 14.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
15. 15.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
16. 16.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
17. 17.🔍 Which is the odd one out? (a) finding a middle way (b) bringing up old fights (c) using a calm voice (d) apologising sincerely
18. 18.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 3 (c) step 2 (d) step 1
19. 19.True or false: “name-calling” makes a conflict worse. (a) False (b) True
20. 20.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
21. 21.Which of these makes a conflict worse? (a) using a calm voice (b) bringing up old fights (c) saying “I feel…” (d) apologising sincerely
22. 22.Which of these helps solve a conflict? (a) bringing up old fights (b) walking off in anger (c) name-calling (d) apologising sincerely
23. 23.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
24. 24.✅ How does solving a conflict end? (a) with an agreed plan (b) with silence (c) with a winner and loser (d) with a fight
25. 25.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 2 (c) step 1 (d) step 3
26. 26.🕊️ When solving a conflict, which comes first: hear each side fully or calm down? (a) hear each side fully (b) calm down
27. 27.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
28. 28.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
29. 29.Which of these helps solve a conflict? (a) taking sides at once (b) walking off in anger (c) finding a middle way (d) bringing up old fights
30. 30.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) take a vote at once (d) help them calm down
31. 31.Which of these helps solve a conflict? (a) shouting back (b) walking off in anger (c) taking sides at once (d) saying “I feel…”
32. 32.🕊️ When solving a conflict, which comes first: take a deep breath or brainstorm solutions? (a) take a deep breath (b) brainstorm solutions
33. 33.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
34. 34.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
35. 35.🕊️ When solving a conflict, which comes first: let each person speak or take a deep breath? (a) let each person speak (b) take a deep breath
36. 36.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
37. 37.🔍 Which is the odd one out? (a) taking sides at once (b) bringing up old fights (c) focusing on the problem (d) walking off in anger
38. 38.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “I don’t care.” (c) “Let’s hear both sides.” (d) “Stop being silly!”
39. 39.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
40. 40.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True

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