Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 406 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
2. 2.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 4 (c) step 2 (d) step 3
3. 3.🕊️ When solving a conflict, which comes first: listen to both sides or cool off for a minute? (a) listen to both sides (b) cool off for a minute
4. 4.🕊️ When solving a conflict, which comes first: choose a fix together or take a deep breath? (a) choose a fix together (b) take a deep breath
5. 5.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “You are always wrong.” (c) “I don’t care.” (d) “Stop being silly!”
6. 6.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to pick a winner (c) to understand fully (d) to waste time
7. 7.Which of these helps solve a conflict? (a) apologising sincerely (b) taking sides at once (c) walking off in anger (d) name-calling
8. 8.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
9. 9.Which of these makes a conflict worse? (a) name-calling (b) focusing on the problem (c) apologising sincerely (d) finding a middle way
10. 10.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
11. 11.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
12. 12.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
13. 13.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 4 (c) step 2 (d) step 3
14. 14.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
15. 15.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
16. 16.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
17. 17.🕊️ When solving a conflict, which comes first: shake hands on a plan or hear each side fully? (a) shake hands on a plan (b) hear each side fully
18. 18.True or false: “name-calling” helps solve a conflict. (a) False (b) True
19. 19.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 4 (c) step 1 (d) step 3
20. 20.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 3 (c) step 4 (d) step 1
21. 21.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
22. 22.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
23. 23.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
24. 24.Which of these makes a conflict worse? (a) shouting back (b) using a calm voice (c) listening without blame (d) saying “I feel…”
25. 25.🕊️ When solving a conflict, which comes first: let each person speak or take a deep breath? (a) let each person speak (b) take a deep breath
26. 26.Which of these helps solve a conflict? (a) taking sides at once (b) spreading gossip (c) walking off in anger (d) using a calm voice
27. 27.🕊️ When solving a conflict, which comes first: listen to both sides or take a deep breath? (a) listen to both sides (b) take a deep breath
28. 28.🕊️ When solving a conflict, which comes first: let each person speak or find options? (a) let each person speak (b) find options
29. 29.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
30. 30.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
31. 31.🔍 Which is the odd one out? (a) saying “I feel…” (b) name-calling (c) focusing on the problem (d) finding a middle way
32. 32.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
33. 33.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) bringing up old fights (b) listening without blame (c) focusing on the problem (d) apologising sincerely
35. 35.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
36. 36.🔍 Which is the odd one out? (a) finding a middle way (b) taking sides at once (c) shouting back (d) name-calling
37. 37.Which of these helps solve a conflict? (a) listening without blame (b) shouting back (c) taking sides at once (d) spreading gossip
38. 38.✅ How does solving a conflict end? (a) with silence (b) with an agreed plan (c) with a winner and loser (d) with a fight
39. 39.🕊️ When solving a conflict, which comes first: calm down or choose a fix together? (a) calm down (b) choose a fix together
40. 40.Which of these helps solve a conflict? (a) name-calling (b) finding a middle way (c) walking off in anger (d) spreading gossip

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