Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 407 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these helps solve a conflict? (a) name-calling (b) bringing up old fights (c) taking sides at once (d) focusing on the problem
2. 2.👂 Why listen to both sides in a conflict? (a) to waste time (b) to understand fully (c) to pick a winner (d) to find who to blame
3. 3.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
4. 4.🔍 Which is the odd one out? (a) focusing on the problem (b) walking off in anger (c) listening without blame (d) saying “I feel…”
5. 5.🔍 Which is the odd one out? (a) using a calm voice (b) finding a middle way (c) taking sides at once (d) saying “I feel…”
6. 6.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
7. 7.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 1 (c) step 3 (d) step 4
8. 8.🕊️ When solving a conflict, which comes first: hear each side fully or take a deep breath? (a) hear each side fully (b) take a deep breath
9. 9.🔍 Which is the odd one out? (a) walking off in anger (b) spreading gossip (c) bringing up old fights (d) using a calm voice
10. 10.🔍 Which is the odd one out? (a) using a calm voice (b) focusing on the problem (c) bringing up old fights (d) saying “I feel…”
11. 11.🔍 Which is the odd one out? (a) focusing on the problem (b) saying “I feel…” (c) name-calling (d) apologising sincerely
12. 12.Which of these helps solve a conflict? (a) shouting back (b) name-calling (c) using a calm voice (d) bringing up old fights
13. 13.✅ How does solving a conflict end? (a) with an agreed plan (b) with a winner and loser (c) with silence (d) with a fight
14. 14.🕊️ When solving a conflict, which comes first: brainstorm solutions or calm down? (a) brainstorm solutions (b) calm down
15. 15.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
16. 16.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
17. 17.🕊️ When solving a conflict, which comes first: choose a fix together or let each person speak? (a) choose a fix together (b) let each person speak
18. 18.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “I don’t care.” (c) “Stop being silly!” (d) “Let’s hear both sides.”
19. 19.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
20. 20.Which of these helps solve a conflict? (a) spreading gossip (b) bringing up old fights (c) shouting back (d) apologising sincerely
21. 21.Which of these makes a conflict worse? (a) name-calling (b) listening without blame (c) saying “I feel…” (d) apologising sincerely
22. 22.🔍 Which is the odd one out? (a) shouting back (b) name-calling (c) saying “I feel…” (d) walking off in anger
23. 23.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) ignore them (c) pick a winner fast (d) take a vote at once
24. 24.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
25. 25.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
26. 26.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 2 (c) step 3 (d) step 1
27. 27.Which of these helps solve a conflict? (a) walking off in anger (b) taking sides at once (c) saying “I feel…” (d) bringing up old fights
28. 28.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
29. 29.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 1 (c) step 3 (d) step 2
30. 30.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 2 (c) step 4 (d) step 3
31. 31.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
32. 32.🕊️ When solving a conflict, which comes first: find options or cool off for a minute? (a) find options (b) cool off for a minute
33. 33.Which of these helps solve a conflict? (a) taking sides at once (b) finding a middle way (c) spreading gossip (d) bringing up old fights
34. 34.🕊️ When solving a conflict, which comes first: agree on a plan or listen to both sides? (a) agree on a plan (b) listen to both sides
35. 35.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
36. 36.Which of these makes a conflict worse? (a) focusing on the problem (b) using a calm voice (c) bringing up old fights (d) listening without blame
37. 37.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 1 (c) step 2 (d) step 3
38. 38.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
39. 39.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
40. 40.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True

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