Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 408 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
2. 2.🕊️ When solving a conflict, which comes first: take a deep breath or hear each side fully? (a) take a deep breath (b) hear each side fully
3. 3.🔍 Which is the odd one out? (a) finding a middle way (b) apologising sincerely (c) listening without blame (d) name-calling
4. 4.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 2 (c) step 3 (d) step 4
5. 5.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 2 (c) step 4 (d) step 3
6. 6.🕊️ When solving a conflict, which comes first: take a deep breath or listen to both sides? (a) take a deep breath (b) listen to both sides
7. 7.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
8. 8.Which of these helps solve a conflict? (a) spreading gossip (b) using a calm voice (c) shouting back (d) taking sides at once
9. 9.🔍 Which is the odd one out? (a) name-calling (b) apologising sincerely (c) taking sides at once (d) shouting back
10. 10.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
11. 11.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) combine the best parts (c) use the louder one’s (d) the leader picks alone
12. 12.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 3 (c) step 4 (d) step 2
13. 13.🔍 Which is the odd one out? (a) shouting back (b) name-calling (c) finding a middle way (d) bringing up old fights
14. 14.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 1 (c) step 4 (d) step 2
15. 15.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
16. 16.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
17. 17.Which of these makes a conflict worse? (a) listening without blame (b) using a calm voice (c) taking sides at once (d) saying “I feel…”
18. 18.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 3 (c) step 1 (d) step 4
19. 19.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
20. 20.🕊️ When solving a conflict, which comes first: listen to both sides or take a deep breath? (a) listen to both sides (b) take a deep breath
21. 21.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
22. 22.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to find who to blame (c) to pick a winner (d) to waste time
23. 23.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) ignore them (c) pick a winner fast (d) take a vote at once
24. 24.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 3 (c) step 4 (d) step 1
25. 25.🔍 Which is the odd one out? (a) using a calm voice (b) taking sides at once (c) bringing up old fights (d) shouting back
26. 26.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
27. 27.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
28. 28.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
29. 29.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 1 (c) step 4 (d) step 2
30. 30.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 1 (c) step 3 (d) step 2
31. 31.🔍 Which is the odd one out? (a) listening without blame (b) apologising sincerely (c) taking sides at once (d) focusing on the problem
32. 32.🕊️ When solving a conflict, which comes first: take a deep breath or list possible fixes? (a) take a deep breath (b) list possible fixes
33. 33.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
34. 34.Which of these helps solve a conflict? (a) shouting back (b) spreading gossip (c) taking sides at once (d) listening without blame
35. 35.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
36. 36.Which of these makes a conflict worse? (a) finding a middle way (b) walking off in anger (c) using a calm voice (d) apologising sincerely
37. 37.🕊️ When solving a conflict, which comes first: let each person speak or choose a fix together? (a) let each person speak (b) choose a fix together
38. 38.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
39. 39.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
40. 40.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “Stop being silly!” (c) “I don’t care.” (d) “You are always wrong.”

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