Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 42 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
2. 2.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
3. 3.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
4. 4.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to find who to blame (c) to waste time (d) to understand fully
5. 5.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 1 (c) step 2 (d) step 4
6. 6.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
7. 7.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
8. 8.🕊️ When solving a conflict, which comes first: listen to both sides or brainstorm solutions? (a) listen to both sides (b) brainstorm solutions
9. 9.🕊️ When solving a conflict, which comes first: calm down or brainstorm solutions? (a) calm down (b) brainstorm solutions
10. 10.Which of these helps solve a conflict? (a) spreading gossip (b) taking sides at once (c) using a calm voice (d) shouting back
11. 11.🕊️ When solving a conflict, which comes first: take a deep breath or listen to both sides? (a) take a deep breath (b) listen to both sides
12. 12.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
13. 13.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
14. 14.🕊️ When solving a conflict, which comes first: brainstorm solutions or calm down? (a) brainstorm solutions (b) calm down
15. 15.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 1 (c) step 4 (d) step 2
16. 16.✅ How does solving a conflict end? (a) with an agreed plan (b) with a winner and loser (c) with silence (d) with a fight
17. 17.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 4 (c) step 3 (d) step 2
18. 18.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) the leader picks alone (c) use the louder one’s (d) combine the best parts
19. 19.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
20. 20.🕊️ When solving a conflict, which comes first: choose a fix together or cool off for a minute? (a) choose a fix together (b) cool off for a minute
21. 21.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides
22. 22.Which of these helps solve a conflict? (a) walking off in anger (b) apologising sincerely (c) taking sides at once (d) shouting back
23. 23.🔍 Which is the odd one out? (a) taking sides at once (b) using a calm voice (c) listening without blame (d) saying “I feel…”
24. 24.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 3 (c) step 2 (d) step 4
25. 25.🔍 Which is the odd one out? (a) shouting back (b) taking sides at once (c) apologising sincerely (d) name-calling
26. 26.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
27. 27.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
28. 28.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
29. 29.Which of these makes a conflict worse? (a) focusing on the problem (b) saying “I feel…” (c) using a calm voice (d) walking off in anger
30. 30.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) help them calm down (c) pick a winner fast (d) ignore them
31. 31.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 3 (c) step 1 (d) step 2
32. 32.🔍 Which is the odd one out? (a) spreading gossip (b) bringing up old fights (c) shouting back (d) finding a middle way
33. 33.🕊️ When solving a conflict, which comes first: listen to both sides or take a deep breath? (a) listen to both sides (b) take a deep breath
34. 34.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) finding a middle way (b) using a calm voice (c) focusing on the problem (d) name-calling
36. 36.🕊️ When solving a conflict, which comes first: cool off for a minute or hear each side fully? (a) cool off for a minute (b) hear each side fully
37. 37.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
38. 38.Which of these helps solve a conflict? (a) shouting back (b) bringing up old fights (c) walking off in anger (d) listening without blame
39. 39.🕊️ When solving a conflict, which comes first: cool off for a minute or let each person speak? (a) cool off for a minute (b) let each person speak
40. 40.Which of these makes a conflict worse? (a) focusing on the problem (b) listening without blame (c) bringing up old fights (d) apologising sincerely

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