Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 411 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these helps solve a conflict? (a) name-calling (b) apologising sincerely (c) taking sides at once (d) shouting back
2. 2.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 1 (c) step 3 (d) step 2
3. 3.🔍 Which is the odd one out? (a) bringing up old fights (b) finding a middle way (c) walking off in anger (d) taking sides at once
4. 4.✅ How does solving a conflict end? (a) with a winner and loser (b) with an agreed plan (c) with silence (d) with a fight
5. 5.Which of these makes a conflict worse? (a) saying “I feel…” (b) finding a middle way (c) listening without blame (d) taking sides at once
6. 6.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) help them calm down (c) ignore them (d) pick a winner fast
7. 7.True or false: “shouting back” helps solve a conflict. (a) True (b) False
8. 8.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to find who to blame (c) to waste time (d) to understand fully
9. 9.🔍 Which is the odd one out? (a) finding a middle way (b) walking off in anger (c) apologising sincerely (d) saying “I feel…”
10. 10.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
11. 11.Which of these helps solve a conflict? (a) shouting back (b) saying “I feel…” (c) spreading gossip (d) bringing up old fights
12. 12.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 2 (c) step 3 (d) step 1
13. 13.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “I don’t care.” (c) “Let’s hear both sides.” (d) “Stop being silly!”
14. 14.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
15. 15.🕊️ When solving a conflict, which comes first: hear each side fully or choose a fix together? (a) hear each side fully (b) choose a fix together
16. 16.Which of these helps solve a conflict? (a) listening without blame (b) shouting back (c) name-calling (d) taking sides at once
17. 17.🔍 Which is the odd one out? (a) bringing up old fights (b) saying “I feel…” (c) focusing on the problem (d) using a calm voice
18. 18.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
19. 19.Which of these makes a conflict worse? (a) walking off in anger (b) focusing on the problem (c) saying “I feel…” (d) using a calm voice
20. 20.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 4 (c) step 2 (d) step 1
21. 21.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
22. 22.Which of these helps solve a conflict? (a) finding a middle way (b) taking sides at once (c) shouting back (d) walking off in anger
23. 23.🕊️ When solving a conflict, which comes first: list possible fixes or take a deep breath? (a) list possible fixes (b) take a deep breath
24. 24.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 2 (c) step 3 (d) step 4
25. 25.Which of these helps solve a conflict? (a) walking off in anger (b) using a calm voice (c) bringing up old fights (d) name-calling
26. 26.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
27. 27.🕊️ When solving a conflict, which comes first: take a deep breath or listen to both sides? (a) take a deep breath (b) listen to both sides
28. 28.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) combine the best parts (c) use the louder one’s (d) the leader picks alone
29. 29.🔍 Which is the odd one out? (a) spreading gossip (b) bringing up old fights (c) taking sides at once (d) saying “I feel…”
30. 30.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 1 (c) step 3 (d) step 4
31. 31.🕊️ When solving a conflict, which comes first: let each person speak or calm down? (a) let each person speak (b) calm down
32. 32.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
33. 33.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
34. 34.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
35. 35.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
36. 36.True or false: “name-calling” makes a conflict worse. (a) False (b) True
37. 37.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 3 (c) step 4 (d) step 2
38. 38.Which of these makes a conflict worse? (a) using a calm voice (b) listening without blame (c) finding a middle way (d) shouting back
39. 39.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
40. 40.🔍 Which is the odd one out? (a) walking off in anger (b) shouting back (c) listening without blame (d) taking sides at once

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