Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 415 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
2. 2.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Let’s hear both sides.” (c) “Stop being silly!” (d) “You are always wrong.”
3. 3.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) scrap the project (c) combine the best parts (d) use the louder one’s
4. 4.Which of these helps solve a conflict? (a) shouting back (b) taking sides at once (c) walking off in anger (d) saying “I feel…”
5. 5.🔍 Which is the odd one out? (a) finding a middle way (b) listening without blame (c) focusing on the problem (d) bringing up old fights
6. 6.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
7. 7.Which of these makes a conflict worse? (a) finding a middle way (b) saying “I feel…” (c) shouting back (d) focusing on the problem
8. 8.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 2 (c) step 4 (d) step 1
9. 9.🔍 Which is the odd one out? (a) walking off in anger (b) using a calm voice (c) listening without blame (d) apologising sincerely
10. 10.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
11. 11.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
12. 12.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
13. 13.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
14. 14.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
15. 15.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
16. 16.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 4 (c) step 2 (d) step 3
17. 17.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
18. 18.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 4 (c) step 3 (d) step 1
19. 19.Which of these helps solve a conflict? (a) shouting back (b) finding a middle way (c) bringing up old fights (d) taking sides at once
20. 20.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 4 (c) step 1 (d) step 3
21. 21.🔍 Which is the odd one out? (a) name-calling (b) using a calm voice (c) listening without blame (d) saying “I feel…”
22. 22.Which of these makes a conflict worse? (a) taking sides at once (b) focusing on the problem (c) using a calm voice (d) listening without blame
23. 23.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) pick a winner fast (d) help them calm down
24. 24.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
25. 25.Which of these helps solve a conflict? (a) shouting back (b) spreading gossip (c) walking off in anger (d) using a calm voice
26. 26.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 4 (c) step 1 (d) step 3
27. 27.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
28. 28.🕊️ When solving a conflict, which comes first: listen to both sides or brainstorm solutions? (a) listen to both sides (b) brainstorm solutions
29. 29.🔍 Which is the odd one out? (a) focusing on the problem (b) walking off in anger (c) bringing up old fights (d) name-calling
30. 30.🔍 Which is the odd one out? (a) finding a middle way (b) walking off in anger (c) shouting back (d) name-calling
31. 31.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) using a calm voice (b) focusing on the problem (c) apologising sincerely (d) shouting back
33. 33.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 3 (c) step 1 (d) step 4
34. 34.🕊️ When solving a conflict, which comes first: agree on a plan or take a deep breath? (a) agree on a plan (b) take a deep breath
35. 35.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
36. 36.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 2 (c) step 1 (d) step 4
37. 37.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
38. 38.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 1 (c) step 4 (d) step 3
39. 39.Which of these helps solve a conflict? (a) focusing on the problem (b) bringing up old fights (c) shouting back (d) walking off in anger
40. 40.🕊️ When solving a conflict, which comes first: list possible fixes or let each person speak? (a) list possible fixes (b) let each person speak

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