Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 416 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these makes a conflict worse? (a) name-calling (b) saying “I feel…” (c) listening without blame (d) finding a middle way
2. 2.👂 Why listen to both sides in a conflict? (a) to waste time (b) to find who to blame (c) to pick a winner (d) to understand fully
3. 3.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) help them calm down (d) take a vote at once
4. 4.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “Let’s hear both sides.” (c) “I don’t care.” (d) “You are always wrong.”
5. 5.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) use the louder one’s (c) the leader picks alone (d) scrap the project
6. 6.🔍 Which is the odd one out? (a) listening without blame (b) apologising sincerely (c) using a calm voice (d) name-calling
7. 7.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 4 (c) step 2 (d) step 3
8. 8.🕊️ When solving a conflict, which comes first: hear each side fully or calm down? (a) hear each side fully (b) calm down
9. 9.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
10. 10.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 2 (c) step 1 (d) step 4
11. 11.🔍 Which is the odd one out? (a) saying “I feel…” (b) focusing on the problem (c) using a calm voice (d) spreading gossip
12. 12.🔍 Which is the odd one out? (a) listening without blame (b) walking off in anger (c) taking sides at once (d) spreading gossip
13. 13.Which of these makes a conflict worse? (a) using a calm voice (b) walking off in anger (c) saying “I feel…” (d) finding a middle way
14. 14.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
15. 15.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
16. 16.🕊️ When solving a conflict, which comes first: calm down or let each person speak? (a) calm down (b) let each person speak
17. 17.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
18. 18.Which of these helps solve a conflict? (a) focusing on the problem (b) name-calling (c) taking sides at once (d) bringing up old fights
19. 19.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 3 (c) step 1 (d) step 4
20. 20.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
21. 21.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 4 (c) step 3 (d) step 2
22. 22.Which of these makes a conflict worse? (a) listening without blame (b) using a calm voice (c) shouting back (d) saying “I feel…”
23. 23.🔍 Which is the odd one out? (a) bringing up old fights (b) name-calling (c) shouting back (d) saying “I feel…”
24. 24.✅ How does solving a conflict end? (a) with silence (b) with a winner and loser (c) with a fight (d) with an agreed plan
25. 25.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 3 (c) step 2 (d) step 1
26. 26.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 3 (c) step 2 (d) step 1
27. 27.🕊️ When solving a conflict, which comes first: calm down or choose a fix together? (a) calm down (b) choose a fix together
28. 28.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
29. 29.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
30. 30.🕊️ When solving a conflict, which comes first: cool off for a minute or agree on a plan? (a) cool off for a minute (b) agree on a plan
31. 31.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
32. 32.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
33. 33.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 3 (c) step 2 (d) step 1
34. 34.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
35. 35.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
36. 36.🕊️ When solving a conflict, which comes first: brainstorm solutions or let each person speak? (a) brainstorm solutions (b) let each person speak
37. 37.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 2 (c) step 4 (d) step 1
38. 38.🕊️ When solving a conflict, which comes first: list possible fixes or hear each side fully? (a) list possible fixes (b) hear each side fully
39. 39.Which of these makes a conflict worse? (a) apologising sincerely (b) using a calm voice (c) finding a middle way (d) bringing up old fights
40. 40.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions

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