Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 417 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
2. 2.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 4 (c) step 3 (d) step 2
3. 3.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
4. 4.🔍 Which is the odd one out? (a) finding a middle way (b) saying “I feel…” (c) apologising sincerely (d) taking sides at once
5. 5.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 1 (c) step 3 (d) step 2
6. 6.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
7. 7.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to find who to blame (c) to waste time (d) to pick a winner
8. 8.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 3 (c) step 4 (d) step 1
9. 9.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) use the louder one’s (c) the leader picks alone (d) scrap the project
10. 10.🔍 Which is the odd one out? (a) listening without blame (b) walking off in anger (c) bringing up old fights (d) taking sides at once
11. 11.🔍 Which is the odd one out? (a) focusing on the problem (b) shouting back (c) apologising sincerely (d) using a calm voice
12. 12.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
13. 13.🕊️ When solving a conflict, which comes first: let each person speak or choose a fix together? (a) let each person speak (b) choose a fix together
14. 14.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
15. 15.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 1 (c) step 2 (d) step 3
16. 16.Which of these makes a conflict worse? (a) listening without blame (b) taking sides at once (c) apologising sincerely (d) focusing on the problem
17. 17.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
18. 18.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
19. 19.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
20. 20.🕊️ When solving a conflict, which comes first: hear each side fully or list possible fixes? (a) hear each side fully (b) list possible fixes
21. 21.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
22. 22.🔍 Which is the odd one out? (a) using a calm voice (b) bringing up old fights (c) focusing on the problem (d) listening without blame
23. 23.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
24. 24.✅ How does solving a conflict end? (a) with a fight (b) with a winner and loser (c) with an agreed plan (d) with silence
25. 25.Which of these helps solve a conflict? (a) focusing on the problem (b) bringing up old fights (c) shouting back (d) taking sides at once
26. 26.Which of these helps solve a conflict? (a) finding a middle way (b) spreading gossip (c) bringing up old fights (d) walking off in anger
27. 27.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
28. 28.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 1 (c) step 2 (d) step 4
29. 29.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
30. 30.🕊️ When solving a conflict, which comes first: agree on a plan or hear each side fully? (a) agree on a plan (b) hear each side fully
31. 31.🕊️ When solving a conflict, which comes first: brainstorm solutions or let each person speak? (a) brainstorm solutions (b) let each person speak
32. 32.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
33. 33.🔍 Which is the odd one out? (a) bringing up old fights (b) spreading gossip (c) walking off in anger (d) finding a middle way
34. 34.Which of these makes a conflict worse? (a) apologising sincerely (b) focusing on the problem (c) walking off in anger (d) using a calm voice
35. 35.🕊️ When solving a conflict, which comes first: list possible fixes or let each person speak? (a) list possible fixes (b) let each person speak
36. 36.🕊️ When solving a conflict, which comes first: brainstorm solutions or calm down? (a) brainstorm solutions (b) calm down
37. 37.🔍 Which is the odd one out? (a) listening without blame (b) spreading gossip (c) using a calm voice (d) finding a middle way
38. 38.Which of these helps solve a conflict? (a) apologising sincerely (b) walking off in anger (c) taking sides at once (d) shouting back
39. 39.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
40. 40.Which of these makes a conflict worse? (a) saying “I feel…” (b) name-calling (c) using a calm voice (d) focusing on the problem

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