Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 418 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
2. 2.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
3. 3.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
4. 4.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 3 (c) step 4 (d) step 2
5. 5.🔍 Which is the odd one out? (a) saying “I feel…” (b) walking off in anger (c) listening without blame (d) apologising sincerely
6. 6.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 4 (c) step 1 (d) step 3
7. 7.Which of these makes a conflict worse? (a) focusing on the problem (b) finding a middle way (c) saying “I feel…” (d) bringing up old fights
8. 8.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) the leader picks alone (c) combine the best parts (d) scrap the project
9. 9.🕊️ When solving a conflict, which comes first: hear each side fully or choose a fix together? (a) hear each side fully (b) choose a fix together
10. 10.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
11. 11.True or false: “shouting back” helps solve a conflict. (a) False (b) True
12. 12.Which of these makes a conflict worse? (a) using a calm voice (b) apologising sincerely (c) finding a middle way (d) spreading gossip
13. 13.Which of these helps solve a conflict? (a) spreading gossip (b) shouting back (c) taking sides at once (d) apologising sincerely
14. 14.🔍 Which is the odd one out? (a) spreading gossip (b) taking sides at once (c) saying “I feel…” (d) name-calling
15. 15.True or false: “name-calling” helps solve a conflict. (a) False (b) True
16. 16.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
17. 17.🕊️ When solving a conflict, which comes first: choose a fix together or hear each side fully? (a) choose a fix together (b) hear each side fully
18. 18.🕊️ When solving a conflict, which comes first: take a deep breath or listen to both sides? (a) take a deep breath (b) listen to both sides
19. 19.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 3 (c) step 1 (d) step 2
20. 20.Which of these helps solve a conflict? (a) taking sides at once (b) name-calling (c) shouting back (d) listening without blame
21. 21.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
22. 22.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
23. 23.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
24. 24.Which of these makes a conflict worse? (a) apologising sincerely (b) shouting back (c) focusing on the problem (d) saying “I feel…”
25. 25.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
26. 26.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) take a vote at once (d) help them calm down
27. 27.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
28. 28.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
29. 29.👂 Why listen to both sides in a conflict? (a) to waste time (b) to understand fully (c) to find who to blame (d) to pick a winner
30. 30.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 1 (c) step 2 (d) step 4
31. 31.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
32. 32.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 1 (c) step 4 (d) step 3
33. 33.True or false: “shouting back” makes a conflict worse. (a) True (b) False
34. 34.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
35. 35.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
36. 36.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 1 (c) step 2 (d) step 3
37. 37.🔍 Which is the odd one out? (a) using a calm voice (b) taking sides at once (c) focusing on the problem (d) saying “I feel…”
38. 38.🕊️ When solving a conflict, which comes first: shake hands on a plan or calm down? (a) shake hands on a plan (b) calm down
39. 39.🕊️ When solving a conflict, which comes first: calm down or find options? (a) calm down (b) find options
40. 40.🕊️ When solving a conflict, which comes first: cool off for a minute or find options? (a) cool off for a minute (b) find options

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