Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 43 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 2 (c) step 3 (d) step 1
2. 2.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) help them calm down (c) take a vote at once (d) pick a winner fast
3. 3.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Let’s hear both sides.” (c) “You are always wrong.” (d) “Stop being silly!”
4. 4.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides
5. 5.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
6. 6.🕊️ When solving a conflict, which comes first: hear each side fully or find options? (a) hear each side fully (b) find options
7. 7.Which of these makes a conflict worse? (a) apologising sincerely (b) taking sides at once (c) listening without blame (d) focusing on the problem
8. 8.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
9. 9.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 4 (c) step 2 (d) step 1
10. 10.Which of these helps solve a conflict? (a) taking sides at once (b) finding a middle way (c) shouting back (d) spreading gossip
11. 11.Which of these makes a conflict worse? (a) apologising sincerely (b) finding a middle way (c) saying “I feel…” (d) walking off in anger
12. 12.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
13. 13.🕊️ When solving a conflict, which comes first: hear each side fully or cool off for a minute? (a) hear each side fully (b) cool off for a minute
14. 14.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
15. 15.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
16. 16.True or false: “name-calling” helps solve a conflict. (a) True (b) False
17. 17.👂 Why listen to both sides in a conflict? (a) to waste time (b) to find who to blame (c) to understand fully (d) to pick a winner
18. 18.🕊️ When solving a conflict, which comes first: hear each side fully or calm down? (a) hear each side fully (b) calm down
19. 19.Which of these helps solve a conflict? (a) shouting back (b) bringing up old fights (c) taking sides at once (d) apologising sincerely
20. 20.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 4 (c) step 1 (d) step 2
21. 21.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
22. 22.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
23. 23.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 1 (c) step 4 (d) step 3
24. 24.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
25. 25.True or false: “shouting back” makes a conflict worse. (a) True (b) False
26. 26.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
27. 27.🔍 Which is the odd one out? (a) shouting back (b) taking sides at once (c) name-calling (d) listening without blame
28. 28.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
29. 29.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
30. 30.🔍 Which is the odd one out? (a) listening without blame (b) finding a middle way (c) saying “I feel…” (d) walking off in anger
31. 31.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
32. 32.✅ How does solving a conflict end? (a) with a winner and loser (b) with a fight (c) with silence (d) with an agreed plan
33. 33.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
34. 34.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
35. 35.Which of these makes a conflict worse? (a) listening without blame (b) using a calm voice (c) apologising sincerely (d) name-calling
36. 36.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
37. 37.Which of these helps solve a conflict? (a) shouting back (b) spreading gossip (c) using a calm voice (d) name-calling
38. 38.🕊️ When solving a conflict, which comes first: shake hands on a plan or cool off for a minute? (a) shake hands on a plan (b) cool off for a minute
39. 39.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 1 (c) step 3 (d) step 2
40. 40.🔍 Which is the odd one out? (a) finding a middle way (b) saying “I feel…” (c) bringing up old fights (d) listening without blame

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