Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 423 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
2. 2.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
3. 3.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
4. 4.🔍 Which is the odd one out? (a) shouting back (b) name-calling (c) listening without blame (d) walking off in anger
5. 5.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 4 (c) step 1 (d) step 2
6. 6.👂 Why listen to both sides in a conflict? (a) to waste time (b) to pick a winner (c) to understand fully (d) to find who to blame
7. 7.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 2 (c) step 4 (d) step 1
8. 8.✅ How does solving a conflict end? (a) with a fight (b) with an agreed plan (c) with a winner and loser (d) with silence
9. 9.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
10. 10.🕊️ When solving a conflict, which comes first: hear each side fully or shake hands on a plan? (a) hear each side fully (b) shake hands on a plan
11. 11.🕊️ When solving a conflict, which comes first: brainstorm solutions or cool off for a minute? (a) brainstorm solutions (b) cool off for a minute
12. 12.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) ignore them (c) take a vote at once (d) pick a winner fast
13. 13.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 2 (c) step 4 (d) step 1
14. 14.🔍 Which is the odd one out? (a) listening without blame (b) finding a middle way (c) taking sides at once (d) apologising sincerely
15. 15.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
16. 16.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 3 (c) step 4 (d) step 1
17. 17.🔍 Which is the odd one out? (a) using a calm voice (b) finding a middle way (c) bringing up old fights (d) saying “I feel…”
18. 18.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
19. 19.🔍 Which is the odd one out? (a) shouting back (b) name-calling (c) bringing up old fights (d) finding a middle way
20. 20.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 1 (c) step 2 (d) step 4
21. 21.Which of these helps solve a conflict? (a) shouting back (b) taking sides at once (c) finding a middle way (d) spreading gossip
22. 22.Which of these helps solve a conflict? (a) bringing up old fights (b) focusing on the problem (c) taking sides at once (d) name-calling
23. 23.Which of these makes a conflict worse? (a) listening without blame (b) name-calling (c) saying “I feel…” (d) focusing on the problem
24. 24.🕊️ When solving a conflict, which comes first: take a deep breath or hear each side fully? (a) take a deep breath (b) hear each side fully
25. 25.🕊️ When solving a conflict, which comes first: let each person speak or cool off for a minute? (a) let each person speak (b) cool off for a minute
26. 26.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
27. 27.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
28. 28.Which of these helps solve a conflict? (a) name-calling (b) walking off in anger (c) using a calm voice (d) shouting back
29. 29.🔍 Which is the odd one out? (a) shouting back (b) walking off in anger (c) taking sides at once (d) apologising sincerely
30. 30.Which of these helps solve a conflict? (a) bringing up old fights (b) apologising sincerely (c) shouting back (d) name-calling
31. 31.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 1 (c) step 4 (d) step 3
32. 32.🔍 Which is the odd one out? (a) taking sides at once (b) spreading gossip (c) focusing on the problem (d) shouting back
33. 33.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
34. 34.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 4 (c) step 3 (d) step 1
35. 35.🔍 Which is the odd one out? (a) saying “I feel…” (b) focusing on the problem (c) listening without blame (d) walking off in anger
36. 36.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Let’s hear both sides.” (c) “Stop being silly!” (d) “I don’t care.”
37. 37.Which of these helps solve a conflict? (a) bringing up old fights (b) taking sides at once (c) saying “I feel…” (d) shouting back
38. 38.🕊️ When solving a conflict, which comes first: choose a fix together or cool off for a minute? (a) choose a fix together (b) cool off for a minute
39. 39.🕊️ When solving a conflict, which comes first: find options or cool off for a minute? (a) find options (b) cool off for a minute
40. 40.🔍 Which is the odd one out? (a) listening without blame (b) shouting back (c) finding a middle way (d) using a calm voice

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