Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 424 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) listening without blame (b) walking off in anger (c) bringing up old fights (d) shouting back
2. 2.🔍 Which is the odd one out? (a) using a calm voice (b) name-calling (c) walking off in anger (d) shouting back
3. 3.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
4. 4.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 4 (c) step 3 (d) step 1
5. 5.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
6. 6.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) take a vote at once (d) help them calm down
7. 7.Which of these makes a conflict worse? (a) listening without blame (b) name-calling (c) saying “I feel…” (d) apologising sincerely
8. 8.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
9. 9.🔍 Which is the odd one out? (a) using a calm voice (b) listening without blame (c) saying “I feel…” (d) shouting back
10. 10.🕊️ When solving a conflict, which comes first: choose a fix together or take a deep breath? (a) choose a fix together (b) take a deep breath
11. 11.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
12. 12.🔍 Which is the odd one out? (a) walking off in anger (b) spreading gossip (c) apologising sincerely (d) bringing up old fights
13. 13.Which of these makes a conflict worse? (a) finding a middle way (b) bringing up old fights (c) using a calm voice (d) apologising sincerely
14. 14.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) scrap the project (c) use the louder one’s (d) the leader picks alone
15. 15.🕊️ When solving a conflict, which comes first: cool off for a minute or hear each side fully? (a) cool off for a minute (b) hear each side fully
16. 16.🔍 Which is the odd one out? (a) name-calling (b) listening without blame (c) apologising sincerely (d) saying “I feel…”
17. 17.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to find who to blame (c) to understand fully (d) to waste time
18. 18.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 1 (c) step 3 (d) step 4
19. 19.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan
20. 20.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
21. 21.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
22. 22.Which of these helps solve a conflict? (a) apologising sincerely (b) spreading gossip (c) shouting back (d) walking off in anger
23. 23.✅ How does solving a conflict end? (a) with a winner and loser (b) with an agreed plan (c) with a fight (d) with silence
24. 24.🕊️ When solving a conflict, which comes first: listen to both sides or take a deep breath? (a) listen to both sides (b) take a deep breath
25. 25.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
26. 26.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 2 (c) step 4 (d) step 1
27. 27.Which of these helps solve a conflict? (a) taking sides at once (b) saying “I feel…” (c) bringing up old fights (d) spreading gossip
28. 28.Which of these makes a conflict worse? (a) finding a middle way (b) taking sides at once (c) using a calm voice (d) listening without blame
29. 29.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 3 (c) step 2 (d) step 4
30. 30.Which of these helps solve a conflict? (a) spreading gossip (b) name-calling (c) shouting back (d) focusing on the problem
31. 31.🕊️ When solving a conflict, which comes first: agree on a plan or hear each side fully? (a) agree on a plan (b) hear each side fully
32. 32.Which of these helps solve a conflict? (a) shouting back (b) finding a middle way (c) name-calling (d) taking sides at once
33. 33.🔍 Which is the odd one out? (a) taking sides at once (b) spreading gossip (c) finding a middle way (d) name-calling
34. 34.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
35. 35.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
36. 36.Which of these makes a conflict worse? (a) saying “I feel…” (b) shouting back (c) finding a middle way (d) apologising sincerely
37. 37.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 4 (c) step 1 (d) step 3
38. 38.🔍 Which is the odd one out? (a) focusing on the problem (b) walking off in anger (c) listening without blame (d) saying “I feel…”
39. 39.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 1 (c) step 3 (d) step 4
40. 40.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False

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