Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 425 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these makes a conflict worse? (a) using a calm voice (b) apologising sincerely (c) shouting back (d) finding a middle way
2. 2.🕊️ When solving a conflict, which comes first: cool off for a minute or brainstorm solutions? (a) cool off for a minute (b) brainstorm solutions
3. 3.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 4 (c) step 2 (d) step 1
4. 4.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
5. 5.🕊️ When solving a conflict, which comes first: hear each side fully or find options? (a) hear each side fully (b) find options
6. 6.True or false: “name-calling” helps solve a conflict. (a) True (b) False
7. 7.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 4 (c) step 2 (d) step 3
8. 8.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
9. 9.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
10. 10.Which of these helps solve a conflict? (a) listening without blame (b) shouting back (c) spreading gossip (d) walking off in anger
11. 11.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) take a vote at once (c) help them calm down (d) ignore them
12. 12.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 2 (c) step 4 (d) step 1
13. 13.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 4 (c) step 2 (d) step 1
14. 14.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 3 (c) step 4 (d) step 2
15. 15.🔍 Which is the odd one out? (a) saying “I feel…” (b) bringing up old fights (c) taking sides at once (d) name-calling
16. 16.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
17. 17.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
18. 18.🕊️ When solving a conflict, which comes first: listen to both sides or take a deep breath? (a) listen to both sides (b) take a deep breath
19. 19.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
20. 20.🕊️ When solving a conflict, which comes first: take a deep breath or brainstorm solutions? (a) take a deep breath (b) brainstorm solutions
21. 21.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) combine the best parts (c) use the louder one’s (d) the leader picks alone
22. 22.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 4 (c) step 1 (d) step 3
23. 23.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
24. 24.Which of these helps solve a conflict? (a) apologising sincerely (b) shouting back (c) taking sides at once (d) bringing up old fights
25. 25.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
26. 26.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
27. 27.🕊️ When solving a conflict, which comes first: take a deep breath or listen to both sides? (a) take a deep breath (b) listen to both sides
28. 28.🔍 Which is the odd one out? (a) spreading gossip (b) name-calling (c) listening without blame (d) taking sides at once
29. 29.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
30. 30.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 4 (c) step 2 (d) step 3
31. 31.🕊️ When solving a conflict, which comes first: cool off for a minute or choose a fix together? (a) cool off for a minute (b) choose a fix together
32. 32.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
33. 33.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 2 (c) step 1 (d) step 3
34. 34.✅ How does solving a conflict end? (a) with silence (b) with a winner and loser (c) with an agreed plan (d) with a fight
35. 35.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Let’s hear both sides.” (c) “You are always wrong.” (d) “Stop being silly!”
36. 36.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
37. 37.🕊️ When solving a conflict, which comes first: hear each side fully or agree on a plan? (a) hear each side fully (b) agree on a plan
38. 38.🔍 Which is the odd one out? (a) finding a middle way (b) bringing up old fights (c) apologising sincerely (d) using a calm voice
39. 39.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
40. 40.Which of these helps solve a conflict? (a) shouting back (b) taking sides at once (c) finding a middle way (d) name-calling

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