Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 426 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these makes a conflict worse? (a) saying “I feel…” (b) finding a middle way (c) apologising sincerely (d) bringing up old fights
2. 2.🔍 Which is the odd one out? (a) focusing on the problem (b) finding a middle way (c) listening without blame (d) taking sides at once
3. 3.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
4. 4.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 1 (c) step 3 (d) step 2
5. 5.Which of these makes a conflict worse? (a) saying “I feel…” (b) using a calm voice (c) taking sides at once (d) apologising sincerely
6. 6.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
7. 7.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
8. 8.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 4 (c) step 1 (d) step 3
9. 9.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
10. 10.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
11. 11.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) bringing up old fights (b) walking off in anger (c) shouting back (d) listening without blame
13. 13.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
14. 14.True or false: “shouting back” helps solve a conflict. (a) False (b) True
15. 15.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “You are always wrong.” (c) “Stop being silly!” (d) “I don’t care.”
16. 16.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
17. 17.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
18. 18.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
19. 19.Which of these helps solve a conflict? (a) taking sides at once (b) bringing up old fights (c) using a calm voice (d) shouting back
20. 20.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
21. 21.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
22. 22.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 4 (c) step 2 (d) step 3
23. 23.🔍 Which is the odd one out? (a) using a calm voice (b) walking off in anger (c) focusing on the problem (d) apologising sincerely
24. 24.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
25. 25.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
26. 26.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) saying “I feel…” (b) shouting back (c) focusing on the problem (d) finding a middle way
28. 28.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
29. 29.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
30. 30.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 1 (c) step 2 (d) step 3
31. 31.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
32. 32.True or false: “name-calling” makes a conflict worse. (a) True (b) False
33. 33.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
34. 34.🕊️ When solving a conflict, which comes first: calm down or hear each side fully? (a) calm down (b) hear each side fully
35. 35.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) ignore them (c) pick a winner fast (d) help them calm down
36. 36.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
37. 37.🕊️ When solving a conflict, which comes first: listen to both sides or cool off for a minute? (a) listen to both sides (b) cool off for a minute
38. 38.🕊️ When solving a conflict, which comes first: hear each side fully or take a deep breath? (a) hear each side fully (b) take a deep breath
39. 39.🕊️ When solving a conflict, which comes first: calm down or agree on a plan? (a) calm down (b) agree on a plan
40. 40.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 2 (c) step 4 (d) step 1

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