Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 427 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these helps solve a conflict? (a) finding a middle way (b) bringing up old fights (c) shouting back (d) name-calling
2. 2.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
3. 3.Which of these helps solve a conflict? (a) walking off in anger (b) shouting back (c) taking sides at once (d) using a calm voice
4. 4.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
5. 5.🕊️ When solving a conflict, which comes first: let each person speak or brainstorm solutions? (a) let each person speak (b) brainstorm solutions
6. 6.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “Let’s hear both sides.” (d) “You are always wrong.”
7. 7.🕊️ When solving a conflict, which comes first: calm down or agree on a plan? (a) calm down (b) agree on a plan
8. 8.Which of these helps solve a conflict? (a) spreading gossip (b) apologising sincerely (c) shouting back (d) bringing up old fights
9. 9.🔍 Which is the odd one out? (a) focusing on the problem (b) name-calling (c) listening without blame (d) apologising sincerely
10. 10.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 3 (c) step 1 (d) step 4
11. 11.🔍 Which is the odd one out? (a) apologising sincerely (b) taking sides at once (c) using a calm voice (d) focusing on the problem
12. 12.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
13. 13.🕊️ When solving a conflict, which comes first: calm down or let each person speak? (a) calm down (b) let each person speak
14. 14.🕊️ When solving a conflict, which comes first: listen to both sides or brainstorm solutions? (a) listen to both sides (b) brainstorm solutions
15. 15.✅ How does solving a conflict end? (a) with an agreed plan (b) with a winner and loser (c) with a fight (d) with silence
16. 16.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
17. 17.🔍 Which is the odd one out? (a) finding a middle way (b) saying “I feel…” (c) spreading gossip (d) using a calm voice
18. 18.🕊️ When solving a conflict, which comes first: list possible fixes or calm down? (a) list possible fixes (b) calm down
19. 19.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
20. 20.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 3 (c) step 4 (d) step 2
21. 21.Which of these helps solve a conflict? (a) spreading gossip (b) taking sides at once (c) focusing on the problem (d) name-calling
22. 22.True or false: “name-calling” makes a conflict worse. (a) True (b) False
23. 23.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 4 (c) step 3 (d) step 1
24. 24.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) ignore them (c) take a vote at once (d) pick a winner fast
25. 25.Which of these makes a conflict worse? (a) apologising sincerely (b) focusing on the problem (c) finding a middle way (d) taking sides at once
26. 26.Which of these makes a conflict worse? (a) apologising sincerely (b) shouting back (c) listening without blame (d) saying “I feel…”
27. 27.🔍 Which is the odd one out? (a) using a calm voice (b) taking sides at once (c) name-calling (d) shouting back
28. 28.Which of these helps solve a conflict? (a) name-calling (b) walking off in anger (c) shouting back (d) listening without blame
29. 29.🕊️ When solving a conflict, which comes first: choose a fix together or hear each side fully? (a) choose a fix together (b) hear each side fully
30. 30.🕊️ When solving a conflict, which comes first: take a deep breath or choose a fix together? (a) take a deep breath (b) choose a fix together
31. 31.Which of these makes a conflict worse? (a) listening without blame (b) saying “I feel…” (c) name-calling (d) finding a middle way
32. 32.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
33. 33.🔍 Which is the odd one out? (a) finding a middle way (b) listening without blame (c) apologising sincerely (d) shouting back
34. 34.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 4 (c) step 1 (d) step 2
35. 35.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
36. 36.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) scrap the project (c) use the louder one’s (d) the leader picks alone
37. 37.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 1 (c) step 3 (d) step 4
38. 38.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
39. 39.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
40. 40.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions

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