Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 428 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 4 (c) step 3 (d) step 1
2. 2.True or false: “shouting back” helps solve a conflict. (a) False (b) True
3. 3.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
4. 4.🕊️ When solving a conflict, which comes first: calm down or agree on a plan? (a) calm down (b) agree on a plan
5. 5.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
6. 6.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) help them calm down (d) pick a winner fast
7. 7.🔍 Which is the odd one out? (a) shouting back (b) saying “I feel…” (c) listening without blame (d) focusing on the problem
8. 8.🔍 Which is the odd one out? (a) finding a middle way (b) name-calling (c) shouting back (d) spreading gossip
9. 9.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 3 (c) step 1 (d) step 4
10. 10.Which of these helps solve a conflict? (a) listening without blame (b) bringing up old fights (c) name-calling (d) taking sides at once
11. 11.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 1 (c) step 4 (d) step 3
12. 12.🔍 Which is the odd one out? (a) saying “I feel…” (b) finding a middle way (c) focusing on the problem (d) taking sides at once
13. 13.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
14. 14.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
15. 15.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “You are always wrong.” (c) “Stop being silly!” (d) “I don’t care.”
16. 16.Which of these makes a conflict worse? (a) using a calm voice (b) apologising sincerely (c) walking off in anger (d) focusing on the problem
17. 17.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
18. 18.🕊️ When solving a conflict, which comes first: hear each side fully or find options? (a) hear each side fully (b) find options
19. 19.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
20. 20.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
21. 21.Which of these makes a conflict worse? (a) apologising sincerely (b) focusing on the problem (c) name-calling (d) finding a middle way
22. 22.🔍 Which is the odd one out? (a) bringing up old fights (b) using a calm voice (c) listening without blame (d) apologising sincerely
23. 23.🕊️ When solving a conflict, which comes first: listen to both sides or shake hands on a plan? (a) listen to both sides (b) shake hands on a plan
24. 24.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
25. 25.Which of these makes a conflict worse? (a) using a calm voice (b) bringing up old fights (c) listening without blame (d) saying “I feel…”
26. 26.Which of these helps solve a conflict? (a) finding a middle way (b) bringing up old fights (c) shouting back (d) taking sides at once
27. 27.🔍 Which is the odd one out? (a) bringing up old fights (b) name-calling (c) saying “I feel…” (d) taking sides at once
28. 28.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
29. 29.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
30. 30.Which of these helps solve a conflict? (a) walking off in anger (b) taking sides at once (c) using a calm voice (d) name-calling
31. 31.Which of these helps solve a conflict? (a) walking off in anger (b) shouting back (c) saying “I feel…” (d) spreading gossip
32. 32.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
33. 33.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
34. 34.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
35. 35.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
36. 36.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
37. 37.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
38. 38.Which of these makes a conflict worse? (a) spreading gossip (b) apologising sincerely (c) listening without blame (d) saying “I feel…”
39. 39.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
40. 40.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse

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