Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 429 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these makes a conflict worse? (a) listening without blame (b) taking sides at once (c) finding a middle way (d) focusing on the problem
2. 2.Which of these makes a conflict worse? (a) listening without blame (b) finding a middle way (c) apologising sincerely (d) bringing up old fights
3. 3.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
4. 4.Which of these makes a conflict worse? (a) saying “I feel…” (b) walking off in anger (c) listening without blame (d) focusing on the problem
5. 5.🔍 Which is the odd one out? (a) saying “I feel…” (b) walking off in anger (c) focusing on the problem (d) apologising sincerely
6. 6.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 2 (c) step 1 (d) step 4
7. 7.🔍 Which is the odd one out? (a) saying “I feel…” (b) apologising sincerely (c) name-calling (d) using a calm voice
8. 8.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) help them calm down (d) take a vote at once
9. 9.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
10. 10.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “I don’t care.” (c) “You are always wrong.” (d) “Stop being silly!”
11. 11.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
12. 12.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan
13. 13.🔍 Which is the odd one out? (a) apologising sincerely (b) taking sides at once (c) bringing up old fights (d) shouting back
14. 14.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
15. 15.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) the leader picks alone (c) combine the best parts (d) use the louder one’s
16. 16.Which of these helps solve a conflict? (a) using a calm voice (b) bringing up old fights (c) name-calling (d) shouting back
17. 17.🔍 Which is the odd one out? (a) bringing up old fights (b) listening without blame (c) focusing on the problem (d) apologising sincerely
18. 18.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 2 (c) step 3 (d) step 4
19. 19.🕊️ When solving a conflict, which comes first: hear each side fully or shake hands on a plan? (a) hear each side fully (b) shake hands on a plan
20. 20.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
21. 21.🕊️ When solving a conflict, which comes first: take a deep breath or listen to both sides? (a) take a deep breath (b) listen to both sides
22. 22.Which of these makes a conflict worse? (a) shouting back (b) using a calm voice (c) focusing on the problem (d) apologising sincerely
23. 23.🕊️ When solving a conflict, which comes first: shake hands on a plan or let each person speak? (a) shake hands on a plan (b) let each person speak
24. 24.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to pick a winner (d) to understand fully
25. 25.🕊️ When solving a conflict, which comes first: calm down or find options? (a) calm down (b) find options
26. 26.✅ How does solving a conflict end? (a) with silence (b) with an agreed plan (c) with a fight (d) with a winner and loser
27. 27.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
28. 28.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 4 (c) step 1 (d) step 3
29. 29.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
30. 30.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
31. 31.🕊️ When solving a conflict, which comes first: choose a fix together or listen to both sides? (a) choose a fix together (b) listen to both sides
32. 32.🔍 Which is the odd one out? (a) listening without blame (b) shouting back (c) finding a middle way (d) apologising sincerely
33. 33.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
34. 34.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 1 (c) step 4 (d) step 3
35. 35.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
36. 36.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
37. 37.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 4 (c) step 3 (d) step 2
38. 38.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 3 (c) step 2 (d) step 1
39. 39.🕊️ When solving a conflict, which comes first: choose a fix together or hear each side fully? (a) choose a fix together (b) hear each side fully
40. 40.🔍 Which is the odd one out? (a) listening without blame (b) finding a middle way (c) saying “I feel…” (d) spreading gossip

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