Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 430 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these makes a conflict worse? (a) using a calm voice (b) shouting back (c) focusing on the problem (d) finding a middle way
2. 2.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
3. 3.Which of these makes a conflict worse? (a) using a calm voice (b) saying “I feel…” (c) spreading gossip (d) finding a middle way
4. 4.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) bringing up old fights (d) using a calm voice
5. 5.Which of these makes a conflict worse? (a) listening without blame (b) using a calm voice (c) focusing on the problem (d) walking off in anger
6. 6.🔍 Which is the odd one out? (a) using a calm voice (b) finding a middle way (c) focusing on the problem (d) shouting back
7. 7.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 1 (c) step 4 (d) step 3
8. 8.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 3 (c) step 1 (d) step 4
9. 9.✅ How does solving a conflict end? (a) with a winner and loser (b) with an agreed plan (c) with a fight (d) with silence
10. 10.Which of these helps solve a conflict? (a) spreading gossip (b) walking off in anger (c) saying “I feel…” (d) shouting back
11. 11.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 1 (c) step 3 (d) step 4
12. 12.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
13. 13.🔍 Which is the odd one out? (a) bringing up old fights (b) finding a middle way (c) taking sides at once (d) shouting back
14. 14.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
15. 15.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to understand fully (c) to waste time (d) to pick a winner
16. 16.Which of these helps solve a conflict? (a) apologising sincerely (b) name-calling (c) spreading gossip (d) bringing up old fights
17. 17.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
18. 18.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
19. 19.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
20. 20.🕊️ When solving a conflict, which comes first: cool off for a minute or let each person speak? (a) cool off for a minute (b) let each person speak
21. 21.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 3 (c) step 1 (d) step 2
22. 22.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 1 (c) step 4 (d) step 3
23. 23.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
24. 24.Which of these helps solve a conflict? (a) spreading gossip (b) focusing on the problem (c) walking off in anger (d) bringing up old fights
25. 25.🔍 Which is the odd one out? (a) finding a middle way (b) apologising sincerely (c) spreading gossip (d) using a calm voice
26. 26.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 2 (c) step 3 (d) step 1
27. 27.🕊️ When solving a conflict, which comes first: let each person speak or cool off for a minute? (a) let each person speak (b) cool off for a minute
28. 28.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) name-calling (b) spreading gossip (c) focusing on the problem (d) bringing up old fights
30. 30.🔍 Which is the odd one out? (a) bringing up old fights (b) finding a middle way (c) saying “I feel…” (d) using a calm voice
31. 31.Which of these makes a conflict worse? (a) taking sides at once (b) focusing on the problem (c) saying “I feel…” (d) apologising sincerely
32. 32.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
33. 33.🕊️ When solving a conflict, which comes first: hear each side fully or cool off for a minute? (a) hear each side fully (b) cool off for a minute
34. 34.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 4 (c) step 1 (d) step 3
35. 35.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
36. 36.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
37. 37.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 1 (c) step 3 (d) step 2
38. 38.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) help them calm down (d) take a vote at once
39. 39.🕊️ When solving a conflict, which comes first: hear each side fully or agree on a plan? (a) hear each side fully (b) agree on a plan
40. 40.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it

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