Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 44 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: take a deep breath or let each person speak? (a) take a deep breath (b) let each person speak
2. 2.🔍 Which is the odd one out? (a) listening without blame (b) saying “I feel…” (c) finding a middle way (d) spreading gossip
3. 3.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
4. 4.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Stop being silly!” (c) “Let’s hear both sides.” (d) “I don’t care.”
5. 5.🕊️ When solving a conflict, which comes first: find options or cool off for a minute? (a) find options (b) cool off for a minute
6. 6.🔍 Which is the odd one out? (a) walking off in anger (b) shouting back (c) spreading gossip (d) using a calm voice
7. 7.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
8. 8.🔍 Which is the odd one out? (a) using a calm voice (b) finding a middle way (c) taking sides at once (d) apologising sincerely
9. 9.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
10. 10.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) ignore them (c) help them calm down (d) pick a winner fast
11. 11.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 2 (c) step 3 (d) step 1
12. 12.Which of these helps solve a conflict? (a) walking off in anger (b) name-calling (c) using a calm voice (d) bringing up old fights
13. 13.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 4 (c) step 1 (d) step 3
14. 14.Which of these helps solve a conflict? (a) walking off in anger (b) listening without blame (c) taking sides at once (d) spreading gossip
15. 15.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to waste time (c) to find who to blame (d) to pick a winner
16. 16.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides
17. 17.🔍 Which is the odd one out? (a) using a calm voice (b) bringing up old fights (c) finding a middle way (d) saying “I feel…”
18. 18.🔍 Which is the odd one out? (a) using a calm voice (b) finding a middle way (c) walking off in anger (d) apologising sincerely
19. 19.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
20. 20.🕊️ When solving a conflict, which comes first: take a deep breath or list possible fixes? (a) take a deep breath (b) list possible fixes
21. 21.🕊️ When solving a conflict, which comes first: let each person speak or find options? (a) let each person speak (b) find options
22. 22.Which of these helps solve a conflict? (a) spreading gossip (b) name-calling (c) bringing up old fights (d) apologising sincerely
23. 23.🔍 Which is the odd one out? (a) bringing up old fights (b) walking off in anger (c) apologising sincerely (d) taking sides at once
24. 24.🔍 Which is the odd one out? (a) taking sides at once (b) bringing up old fights (c) walking off in anger (d) saying “I feel…”
25. 25.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
26. 26.🕊️ When solving a conflict, which comes first: let each person speak or calm down? (a) let each person speak (b) calm down
27. 27.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 4 (c) step 2 (d) step 1
28. 28.🔍 Which is the odd one out? (a) saying “I feel…” (b) using a calm voice (c) shouting back (d) apologising sincerely
29. 29.🕊️ When solving a conflict, which comes first: calm down or hear each side fully? (a) calm down (b) hear each side fully
30. 30.🔍 Which is the odd one out? (a) using a calm voice (b) finding a middle way (c) apologising sincerely (d) name-calling
31. 31.Which of these helps solve a conflict? (a) shouting back (b) bringing up old fights (c) spreading gossip (d) focusing on the problem
32. 32.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
33. 33.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) scrap the project (c) the leader picks alone (d) combine the best parts
34. 34.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
35. 35.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
36. 36.Which of these makes a conflict worse? (a) focusing on the problem (b) using a calm voice (c) saying “I feel…” (d) walking off in anger
37. 37.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan
38. 38.True or false: “shouting back” helps solve a conflict. (a) True (b) False
39. 39.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 2 (c) step 1 (d) step 4
40. 40.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it

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