Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 432 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) apologising sincerely (b) walking off in anger (c) focusing on the problem (d) listening without blame
2. 2.True or false: “shouting back” helps solve a conflict. (a) True (b) False
3. 3.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
4. 4.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
5. 5.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 4 (c) step 2 (d) step 1
6. 6.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) take a vote at once (d) help them calm down
7. 7.True or false: “shouting back” makes a conflict worse. (a) False (b) True
8. 8.Which of these makes a conflict worse? (a) focusing on the problem (b) using a calm voice (c) apologising sincerely (d) walking off in anger
9. 9.🔍 Which is the odd one out? (a) shouting back (b) using a calm voice (c) walking off in anger (d) name-calling
10. 10.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) combine the best parts (c) scrap the project (d) use the louder one’s
11. 11.Which of these makes a conflict worse? (a) finding a middle way (b) listening without blame (c) shouting back (d) focusing on the problem
12. 12.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 2 (c) step 4 (d) step 1
13. 13.🔍 Which is the odd one out? (a) focusing on the problem (b) using a calm voice (c) spreading gossip (d) saying “I feel…”
14. 14.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 1 (c) step 2 (d) step 3
15. 15.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “You are always wrong.” (c) “Stop being silly!” (d) “Let’s hear both sides.”
16. 16.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
17. 17.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 4 (c) step 2 (d) step 1
18. 18.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
19. 19.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
20. 20.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
21. 21.🕊️ When solving a conflict, which comes first: hear each side fully or brainstorm solutions? (a) hear each side fully (b) brainstorm solutions
22. 22.🕊️ When solving a conflict, which comes first: take a deep breath or list possible fixes? (a) take a deep breath (b) list possible fixes
23. 23.🕊️ When solving a conflict, which comes first: let each person speak or agree on a plan? (a) let each person speak (b) agree on a plan
24. 24.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) taking sides at once (b) apologising sincerely (c) focusing on the problem (d) finding a middle way
26. 26.Which of these makes a conflict worse? (a) taking sides at once (b) apologising sincerely (c) focusing on the problem (d) saying “I feel…”
27. 27.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 4 (c) step 3 (d) step 2
28. 28.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
29. 29.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
30. 30.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
31. 31.🕊️ When solving a conflict, which comes first: let each person speak or list possible fixes? (a) let each person speak (b) list possible fixes
32. 32.🕊️ When solving a conflict, which comes first: let each person speak or shake hands on a plan? (a) let each person speak (b) shake hands on a plan
33. 33.Which of these helps solve a conflict? (a) bringing up old fights (b) shouting back (c) spreading gossip (d) focusing on the problem
34. 34.Which of these makes a conflict worse? (a) spreading gossip (b) focusing on the problem (c) apologising sincerely (d) using a calm voice
35. 35.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with an agreed plan (d) with a fight
36. 36.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 1 (c) step 2 (d) step 4
37. 37.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
38. 38.👂 Why listen to both sides in a conflict? (a) to waste time (b) to find who to blame (c) to understand fully (d) to pick a winner
39. 39.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 4 (c) step 1 (d) step 2
40. 40.Which of these helps solve a conflict? (a) taking sides at once (b) walking off in anger (c) saying “I feel…” (d) bringing up old fights

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