Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 434 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these helps solve a conflict? (a) saying “I feel…” (b) shouting back (c) walking off in anger (d) bringing up old fights
2. 2.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
3. 3.🕊️ When solving a conflict, which comes first: shake hands on a plan or take a deep breath? (a) shake hands on a plan (b) take a deep breath
4. 4.Which of these helps solve a conflict? (a) apologising sincerely (b) taking sides at once (c) shouting back (d) walking off in anger
5. 5.Which of these helps solve a conflict? (a) walking off in anger (b) shouting back (c) name-calling (d) listening without blame
6. 6.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to understand fully (d) to pick a winner
7. 7.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
8. 8.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
9. 9.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
10. 10.Which of these makes a conflict worse? (a) using a calm voice (b) saying “I feel…” (c) finding a middle way (d) taking sides at once
11. 11.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “Stop being silly!” (c) “I don’t care.” (d) “You are always wrong.”
12. 12.🕊️ When solving a conflict, which comes first: calm down or list possible fixes? (a) calm down (b) list possible fixes
13. 13.🕊️ When solving a conflict, which comes first: let each person speak or agree on a plan? (a) let each person speak (b) agree on a plan
14. 14.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 1 (c) step 3 (d) step 2
15. 15.🕊️ When solving a conflict, which comes first: listen to both sides or list possible fixes? (a) listen to both sides (b) list possible fixes
16. 16.🔍 Which is the odd one out? (a) name-calling (b) taking sides at once (c) spreading gossip (d) using a calm voice
17. 17.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
18. 18.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 4 (c) step 2 (d) step 1
19. 19.🕊️ When solving a conflict, which comes first: agree on a plan or calm down? (a) agree on a plan (b) calm down
20. 20.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
21. 21.🔍 Which is the odd one out? (a) saying “I feel…” (b) focusing on the problem (c) spreading gossip (d) using a calm voice
22. 22.Which of these makes a conflict worse? (a) listening without blame (b) bringing up old fights (c) saying “I feel…” (d) using a calm voice
23. 23.🔍 Which is the odd one out? (a) focusing on the problem (b) listening without blame (c) shouting back (d) using a calm voice
24. 24.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
25. 25.Which of these helps solve a conflict? (a) walking off in anger (b) bringing up old fights (c) using a calm voice (d) shouting back
26. 26.🕊️ When solving a conflict, which comes first: listen to both sides or shake hands on a plan? (a) listen to both sides (b) shake hands on a plan
27. 27.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
28. 28.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) help them calm down (d) take a vote at once
29. 29.🔍 Which is the odd one out? (a) finding a middle way (b) saying “I feel…” (c) listening without blame (d) taking sides at once
30. 30.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
31. 31.🔍 Which is the odd one out? (a) bringing up old fights (b) finding a middle way (c) shouting back (d) taking sides at once
32. 32.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 2 (c) step 1 (d) step 4
33. 33.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
34. 34.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
35. 35.Which of these makes a conflict worse? (a) walking off in anger (b) apologising sincerely (c) saying “I feel…” (d) focusing on the problem
36. 36.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 3 (c) step 1 (d) step 2
37. 37.🕊️ When solving a conflict, which comes first: brainstorm solutions or cool off for a minute? (a) brainstorm solutions (b) cool off for a minute
38. 38.🔍 Which is the odd one out? (a) finding a middle way (b) walking off in anger (c) using a calm voice (d) listening without blame
39. 39.Which of these makes a conflict worse? (a) focusing on the problem (b) listening without blame (c) saying “I feel…” (d) spreading gossip
40. 40.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False

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