Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 436 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 4 (c) step 1 (d) step 2
2. 2.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
3. 3.Which of these helps solve a conflict? (a) bringing up old fights (b) shouting back (c) spreading gossip (d) listening without blame
4. 4.Which of these makes a conflict worse? (a) finding a middle way (b) listening without blame (c) shouting back (d) using a calm voice
5. 5.🔍 Which is the odd one out? (a) walking off in anger (b) taking sides at once (c) saying “I feel…” (d) name-calling
6. 6.🔍 Which is the odd one out? (a) spreading gossip (b) taking sides at once (c) walking off in anger (d) apologising sincerely
7. 7.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
8. 8.🔍 Which is the odd one out? (a) walking off in anger (b) using a calm voice (c) shouting back (d) taking sides at once
9. 9.Which of these helps solve a conflict? (a) taking sides at once (b) bringing up old fights (c) shouting back (d) using a calm voice
10. 10.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
11. 11.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
12. 12.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
13. 13.True or false: “name-calling” makes a conflict worse. (a) True (b) False
14. 14.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 2 (c) step 1 (d) step 4
15. 15.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
16. 16.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
17. 17.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) ignore them (c) take a vote at once (d) pick a winner fast
18. 18.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
19. 19.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
20. 20.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
21. 21.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
22. 22.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
23. 23.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
24. 24.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) combine the best parts (c) scrap the project (d) the leader picks alone
25. 25.True or false: “shouting back” helps solve a conflict. (a) True (b) False
26. 26.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
27. 27.🕊️ When solving a conflict, which comes first: calm down or choose a fix together? (a) calm down (b) choose a fix together
28. 28.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
29. 29.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
30. 30.🔍 Which is the odd one out? (a) spreading gossip (b) name-calling (c) shouting back (d) finding a middle way
31. 31.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 2 (c) step 3 (d) step 1
32. 32.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
33. 33.🕊️ When solving a conflict, which comes first: calm down or let each person speak? (a) calm down (b) let each person speak
34. 34.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 2 (c) step 3 (d) step 1
35. 35.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) saying “I feel…” (b) name-calling (c) apologising sincerely (d) finding a middle way
37. 37.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
38. 38.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
39. 39.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “Let’s hear both sides.” (c) “I don’t care.” (d) “You are always wrong.”
40. 40.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 1 (c) step 4 (d) step 2

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