Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 438 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these helps solve a conflict? (a) taking sides at once (b) using a calm voice (c) name-calling (d) walking off in anger
2. 2.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “You are always wrong.” (c) “I don’t care.” (d) “Stop being silly!”
3. 3.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
4. 4.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
5. 5.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
6. 6.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
7. 7.🕊️ When solving a conflict, which comes first: listen to both sides or list possible fixes? (a) listen to both sides (b) list possible fixes
8. 8.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with a fight (d) with an agreed plan
9. 9.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
10. 10.Which of these helps solve a conflict? (a) saying “I feel…” (b) name-calling (c) walking off in anger (d) shouting back
11. 11.🔍 Which is the odd one out? (a) name-calling (b) finding a middle way (c) apologising sincerely (d) using a calm voice
12. 12.Which of these makes a conflict worse? (a) focusing on the problem (b) using a calm voice (c) saying “I feel…” (d) spreading gossip
13. 13.🔍 Which is the odd one out? (a) walking off in anger (b) focusing on the problem (c) taking sides at once (d) shouting back
14. 14.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
15. 15.🔍 Which is the odd one out? (a) apologising sincerely (b) finding a middle way (c) spreading gossip (d) using a calm voice
16. 16.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 3 (c) step 1 (d) step 2
17. 17.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
18. 18.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
19. 19.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
20. 20.🕊️ When solving a conflict, which comes first: listen to both sides or choose a fix together? (a) listen to both sides (b) choose a fix together
21. 21.🕊️ When solving a conflict, which comes first: choose a fix together or calm down? (a) choose a fix together (b) calm down
22. 22.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan
23. 23.Which of these helps solve a conflict? (a) bringing up old fights (b) listening without blame (c) walking off in anger (d) taking sides at once
24. 24.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 1 (c) step 2 (d) step 4
25. 25.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
26. 26.Which of these makes a conflict worse? (a) using a calm voice (b) taking sides at once (c) apologising sincerely (d) finding a middle way
27. 27.🕊️ When solving a conflict, which comes first: shake hands on a plan or take a deep breath? (a) shake hands on a plan (b) take a deep breath
28. 28.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
29. 29.🔍 Which is the odd one out? (a) finding a middle way (b) listening without blame (c) taking sides at once (d) focusing on the problem
30. 30.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
31. 31.🕊️ When solving a conflict, which comes first: agree on a plan or cool off for a minute? (a) agree on a plan (b) cool off for a minute
32. 32.🕊️ When solving a conflict, which comes first: take a deep breath or let each person speak? (a) take a deep breath (b) let each person speak
33. 33.Which of these makes a conflict worse? (a) walking off in anger (b) listening without blame (c) finding a middle way (d) saying “I feel…”
34. 34.🕊️ When solving a conflict, which comes first: choose a fix together or take a deep breath? (a) choose a fix together (b) take a deep breath
35. 35.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
36. 36.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) combine the best parts (c) use the louder one’s (d) scrap the project
37. 37.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 1 (c) step 3 (d) step 2
38. 38.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
39. 39.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
40. 40.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) take a vote at once (d) help them calm down

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