Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 439 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) saying “I feel…” (b) name-calling (c) using a calm voice (d) apologising sincerely
2. 2.🕊️ When solving a conflict, which comes first: calm down or let each person speak? (a) calm down (b) let each person speak
3. 3.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
4. 4.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
5. 5.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) take a vote at once (c) ignore them (d) help them calm down
6. 6.🔍 Which is the odd one out? (a) finding a middle way (b) focusing on the problem (c) taking sides at once (d) apologising sincerely
7. 7.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to waste time (c) to pick a winner (d) to find who to blame
8. 8.🔍 Which is the odd one out? (a) shouting back (b) using a calm voice (c) focusing on the problem (d) saying “I feel…”
9. 9.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 1 (c) step 3 (d) step 4
10. 10.🕊️ When solving a conflict, which comes first: choose a fix together or listen to both sides? (a) choose a fix together (b) listen to both sides
11. 11.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “Let’s hear both sides.” (d) “You are always wrong.”
12. 12.Which of these helps solve a conflict? (a) spreading gossip (b) focusing on the problem (c) name-calling (d) taking sides at once
13. 13.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
14. 14.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
15. 15.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 4 (c) step 2 (d) step 3
16. 16.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) the leader picks alone (c) use the louder one’s (d) combine the best parts
17. 17.Which of these makes a conflict worse? (a) apologising sincerely (b) finding a middle way (c) bringing up old fights (d) using a calm voice
18. 18.Which of these helps solve a conflict? (a) listening without blame (b) walking off in anger (c) name-calling (d) shouting back
19. 19.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 2 (c) step 4 (d) step 1
20. 20.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
21. 21.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 3 (c) step 4 (d) step 1
22. 22.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 2 (c) step 4 (d) step 1
23. 23.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 2 (c) step 3 (d) step 4
24. 24.Which of these helps solve a conflict? (a) shouting back (b) spreading gossip (c) finding a middle way (d) walking off in anger
25. 25.🔍 Which is the odd one out? (a) shouting back (b) finding a middle way (c) walking off in anger (d) spreading gossip
26. 26.🕊️ When solving a conflict, which comes first: hear each side fully or agree on a plan? (a) hear each side fully (b) agree on a plan
27. 27.Which of these helps solve a conflict? (a) name-calling (b) walking off in anger (c) bringing up old fights (d) using a calm voice
28. 28.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 3 (c) step 1 (d) step 2
29. 29.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
30. 30.Which of these helps solve a conflict? (a) shouting back (b) taking sides at once (c) name-calling (d) saying “I feel…”
31. 31.True or false: “name-calling” makes a conflict worse. (a) False (b) True
32. 32.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) walking off in anger (b) bringing up old fights (c) using a calm voice (d) taking sides at once
34. 34.Which of these makes a conflict worse? (a) listening without blame (b) using a calm voice (c) finding a middle way (d) name-calling
35. 35.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
36. 36.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
37. 37.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
38. 38.🔍 Which is the odd one out? (a) saying “I feel…” (b) spreading gossip (c) apologising sincerely (d) listening without blame
39. 39.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
40. 40.✅ How does solving a conflict end? (a) with a fight (b) with silence (c) with an agreed plan (d) with a winner and loser

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