Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 440 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
2. 2.Which of these makes a conflict worse? (a) shouting back (b) finding a middle way (c) listening without blame (d) saying “I feel…”
3. 3.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 3 (c) step 4 (d) step 1
4. 4.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “You are always wrong.” (c) “I don’t care.” (d) “Let’s hear both sides.”
5. 5.True or false: “shouting back” helps solve a conflict. (a) False (b) True
6. 6.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
7. 7.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 2 (c) step 3 (d) step 1
8. 8.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
9. 9.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) take a vote at once (d) help them calm down
10. 10.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
11. 11.🔍 Which is the odd one out? (a) saying “I feel…” (b) shouting back (c) using a calm voice (d) apologising sincerely
12. 12.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 1 (c) step 4 (d) step 2
13. 13.🕊️ When solving a conflict, which comes first: take a deep breath or brainstorm solutions? (a) take a deep breath (b) brainstorm solutions
14. 14.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
15. 15.Which of these helps solve a conflict? (a) walking off in anger (b) spreading gossip (c) shouting back (d) using a calm voice
16. 16.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
17. 17.🕊️ When solving a conflict, which comes first: agree on a plan or cool off for a minute? (a) agree on a plan (b) cool off for a minute
18. 18.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 1 (c) step 2 (d) step 4
19. 19.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 1 (c) step 2 (d) step 3
20. 20.🔍 Which is the odd one out? (a) taking sides at once (b) using a calm voice (c) walking off in anger (d) bringing up old fights
21. 21.Which of these helps solve a conflict? (a) shouting back (b) taking sides at once (c) walking off in anger (d) listening without blame
22. 22.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
23. 23.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
24. 24.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
25. 25.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
26. 26.✅ How does solving a conflict end? (a) with a fight (b) with an agreed plan (c) with a winner and loser (d) with silence
27. 27.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 4 (c) step 1 (d) step 3
28. 28.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
29. 29.🔍 Which is the odd one out? (a) finding a middle way (b) saying “I feel…” (c) taking sides at once (d) apologising sincerely
30. 30.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
31. 31.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
32. 32.Which of these makes a conflict worse? (a) finding a middle way (b) listening without blame (c) bringing up old fights (d) saying “I feel…”
33. 33.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 4 (c) step 2 (d) step 1
34. 34.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) scrap the project (c) use the louder one’s (d) combine the best parts
35. 35.Which of these helps solve a conflict? (a) taking sides at once (b) focusing on the problem (c) name-calling (d) bringing up old fights
36. 36.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
37. 37.Which of these helps solve a conflict? (a) apologising sincerely (b) bringing up old fights (c) taking sides at once (d) name-calling
38. 38.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides
39. 39.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
40. 40.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan

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