Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 443 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
2. 2.🕊️ When solving a conflict, which comes first: find options or take a deep breath? (a) find options (b) take a deep breath
3. 3.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) help them calm down (c) pick a winner fast (d) ignore them
4. 4.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
5. 5.🔍 Which is the odd one out? (a) taking sides at once (b) using a calm voice (c) apologising sincerely (d) saying “I feel…”
6. 6.🕊️ When solving a conflict, which comes first: cool off for a minute or listen to both sides? (a) cool off for a minute (b) listen to both sides
7. 7.✅ How does solving a conflict end? (a) with a fight (b) with an agreed plan (c) with silence (d) with a winner and loser
8. 8.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
9. 9.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
10. 10.Which of these makes a conflict worse? (a) apologising sincerely (b) finding a middle way (c) walking off in anger (d) saying “I feel…”
11. 11.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
12. 12.🔍 Which is the odd one out? (a) using a calm voice (b) saying “I feel…” (c) bringing up old fights (d) focusing on the problem
13. 13.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 3 (c) step 4 (d) step 1
14. 14.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “You are always wrong.” (c) “Stop being silly!” (d) “I don’t care.”
15. 15.🔍 Which is the odd one out? (a) apologising sincerely (b) using a calm voice (c) shouting back (d) focusing on the problem
16. 16.🔍 Which is the odd one out? (a) name-calling (b) spreading gossip (c) finding a middle way (d) shouting back
17. 17.Which of these helps solve a conflict? (a) taking sides at once (b) walking off in anger (c) using a calm voice (d) shouting back
18. 18.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
19. 19.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
20. 20.🕊️ When solving a conflict, which comes first: let each person speak or take a deep breath? (a) let each person speak (b) take a deep breath
21. 21.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 1 (c) step 4 (d) step 2
22. 22.🔍 Which is the odd one out? (a) walking off in anger (b) taking sides at once (c) listening without blame (d) spreading gossip
23. 23.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 3 (c) step 1 (d) step 4
24. 24.🕊️ When solving a conflict, which comes first: shake hands on a plan or let each person speak? (a) shake hands on a plan (b) let each person speak
25. 25.True or false: “shouting back” helps solve a conflict. (a) False (b) True
26. 26.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 2 (c) step 1 (d) step 3
27. 27.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
28. 28.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
29. 29.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
30. 30.🕊️ When solving a conflict, which comes first: choose a fix together or cool off for a minute? (a) choose a fix together (b) cool off for a minute
31. 31.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
32. 32.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
33. 33.🔍 Which is the odd one out? (a) spreading gossip (b) taking sides at once (c) walking off in anger (d) saying “I feel…”
34. 34.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
35. 35.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
36. 36.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 1 (c) step 2 (d) step 3
37. 37.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
38. 38.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 4 (c) step 3 (d) step 2
39. 39.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
40. 40.🕊️ When solving a conflict, which comes first: let each person speak or find options? (a) let each person speak (b) find options

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