Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 445 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
2. 2.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
3. 3.🔍 Which is the odd one out? (a) bringing up old fights (b) shouting back (c) name-calling (d) apologising sincerely
4. 4.🕊️ When solving a conflict, which comes first: find options or take a deep breath? (a) find options (b) take a deep breath
5. 5.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 4 (c) step 3 (d) step 1
6. 6.🕊️ When solving a conflict, which comes first: listen to both sides or take a deep breath? (a) listen to both sides (b) take a deep breath
7. 7.Which of these makes a conflict worse? (a) focusing on the problem (b) shouting back (c) using a calm voice (d) apologising sincerely
8. 8.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Let’s hear both sides.” (c) “Stop being silly!” (d) “You are always wrong.”
9. 9.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
10. 10.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
11. 11.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
12. 12.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) help them calm down (c) pick a winner fast (d) take a vote at once
13. 13.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 3 (c) step 1 (d) step 2
14. 14.Which of these helps solve a conflict? (a) taking sides at once (b) name-calling (c) saying “I feel…” (d) walking off in anger
15. 15.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
16. 16.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 1 (c) step 3 (d) step 2
17. 17.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
18. 18.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
19. 19.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
20. 20.🕊️ When solving a conflict, which comes first: shake hands on a plan or calm down? (a) shake hands on a plan (b) calm down
21. 21.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
22. 22.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
23. 23.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 2 (c) step 1 (d) step 4
24. 24.🔍 Which is the odd one out? (a) saying “I feel…” (b) taking sides at once (c) spreading gossip (d) bringing up old fights
25. 25.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
26. 26.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
27. 27.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 4 (c) step 3 (d) step 1
28. 28.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
29. 29.🕊️ When solving a conflict, which comes first: shake hands on a plan or let each person speak? (a) shake hands on a plan (b) let each person speak
30. 30.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) walking off in anger (b) listening without blame (c) apologising sincerely (d) focusing on the problem
32. 32.🕊️ When solving a conflict, which comes first: cool off for a minute or listen to both sides? (a) cool off for a minute (b) listen to both sides
33. 33.Which of these makes a conflict worse? (a) bringing up old fights (b) finding a middle way (c) listening without blame (d) focusing on the problem
34. 34.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
35. 35.🕊️ When solving a conflict, which comes first: listen to both sides or calm down? (a) listen to both sides (b) calm down
36. 36.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
37. 37.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
38. 38.🔍 Which is the odd one out? (a) walking off in anger (b) taking sides at once (c) finding a middle way (d) spreading gossip
39. 39.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 3 (c) step 2 (d) step 1
40. 40.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it

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