Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 446 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
2. 2.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 2 (c) step 1 (d) step 3
3. 3.🔍 Which is the odd one out? (a) bringing up old fights (b) apologising sincerely (c) listening without blame (d) using a calm voice
4. 4.🔍 Which is the odd one out? (a) focusing on the problem (b) bringing up old fights (c) shouting back (d) spreading gossip
5. 5.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
6. 6.🔍 Which is the odd one out? (a) taking sides at once (b) walking off in anger (c) spreading gossip (d) listening without blame
7. 7.Which of these helps solve a conflict? (a) bringing up old fights (b) walking off in anger (c) apologising sincerely (d) taking sides at once
8. 8.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
9. 9.Which of these makes a conflict worse? (a) focusing on the problem (b) shouting back (c) using a calm voice (d) saying “I feel…”
10. 10.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 4 (c) step 1 (d) step 3
11. 11.🕊️ When solving a conflict, which comes first: brainstorm solutions or let each person speak? (a) brainstorm solutions (b) let each person speak
12. 12.🔍 Which is the odd one out? (a) shouting back (b) listening without blame (c) saying “I feel…” (d) finding a middle way
13. 13.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 1 (c) step 3 (d) step 2
14. 14.🔍 Which is the odd one out? (a) using a calm voice (b) walking off in anger (c) finding a middle way (d) saying “I feel…”
15. 15.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
16. 16.🔍 Which is the odd one out? (a) spreading gossip (b) listening without blame (c) using a calm voice (d) saying “I feel…”
17. 17.True or false: “shouting back” helps solve a conflict. (a) True (b) False
18. 18.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 3 (c) step 1 (d) step 4
19. 19.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
20. 20.🕊️ When solving a conflict, which comes first: brainstorm solutions or calm down? (a) brainstorm solutions (b) calm down
21. 21.🕊️ When solving a conflict, which comes first: find options or take a deep breath? (a) find options (b) take a deep breath
22. 22.🔍 Which is the odd one out? (a) saying “I feel…” (b) name-calling (c) focusing on the problem (d) finding a middle way
23. 23.🕊️ When solving a conflict, which comes first: calm down or list possible fixes? (a) calm down (b) list possible fixes
24. 24.🕊️ When solving a conflict, which comes first: cool off for a minute or hear each side fully? (a) cool off for a minute (b) hear each side fully
25. 25.🔍 Which is the odd one out? (a) name-calling (b) shouting back (c) walking off in anger (d) saying “I feel…”
26. 26.🕊️ When solving a conflict, which comes first: choose a fix together or cool off for a minute? (a) choose a fix together (b) cool off for a minute
27. 27.Which of these helps solve a conflict? (a) spreading gossip (b) name-calling (c) listening without blame (d) bringing up old fights
28. 28.Which of these helps solve a conflict? (a) walking off in anger (b) bringing up old fights (c) using a calm voice (d) shouting back
29. 29.Which of these helps solve a conflict? (a) walking off in anger (b) spreading gossip (c) shouting back (d) finding a middle way
30. 30.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 4 (c) step 2 (d) step 3
31. 31.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
32. 32.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
33. 33.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
34. 34.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
35. 35.Which of these makes a conflict worse? (a) using a calm voice (b) listening without blame (c) name-calling (d) apologising sincerely
36. 36.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “You are always wrong.” (c) “Stop being silly!” (d) “Let’s hear both sides.”
37. 37.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
38. 38.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
39. 39.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
40. 40.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 3 (c) step 2 (d) step 4

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