Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 447 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) apologising sincerely (b) focusing on the problem (c) walking off in anger (d) saying “I feel…”
2. 2.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
3. 3.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 4 (c) step 2 (d) step 1
4. 4.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
5. 5.🕊️ When solving a conflict, which comes first: cool off for a minute or listen to both sides? (a) cool off for a minute (b) listen to both sides
6. 6.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
7. 7.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 1 (c) step 4 (d) step 2
8. 8.🔍 Which is the odd one out? (a) listening without blame (b) saying “I feel…” (c) finding a middle way (d) bringing up old fights
9. 9.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 1 (c) step 3 (d) step 4
10. 10.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 2 (c) step 3 (d) step 1
11. 11.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
12. 12.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Stop being silly!” (c) “Let’s hear both sides.” (d) “I don’t care.”
13. 13.Which of these helps solve a conflict? (a) taking sides at once (b) focusing on the problem (c) name-calling (d) spreading gossip
14. 14.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
15. 15.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
16. 16.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
17. 17.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to pick a winner (c) to find who to blame (d) to waste time
18. 18.🔍 Which is the odd one out? (a) bringing up old fights (b) using a calm voice (c) walking off in anger (d) spreading gossip
19. 19.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
20. 20.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
21. 21.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
22. 22.🕊️ When solving a conflict, which comes first: hear each side fully or cool off for a minute? (a) hear each side fully (b) cool off for a minute
23. 23.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
24. 24.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
25. 25.🕊️ When solving a conflict, which comes first: let each person speak or cool off for a minute? (a) let each person speak (b) cool off for a minute
26. 26.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 2 (c) step 3 (d) step 4
27. 27.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) taking sides at once (b) listening without blame (c) finding a middle way (d) focusing on the problem
29. 29.🔍 Which is the odd one out? (a) focusing on the problem (b) using a calm voice (c) name-calling (d) apologising sincerely
30. 30.🕊️ When solving a conflict, which comes first: choose a fix together or cool off for a minute? (a) choose a fix together (b) cool off for a minute
31. 31.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
32. 32.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
33. 33.Which of these helps solve a conflict? (a) listening without blame (b) bringing up old fights (c) walking off in anger (d) shouting back
34. 34.🕊️ When solving a conflict, which comes first: hear each side fully or brainstorm solutions? (a) hear each side fully (b) brainstorm solutions
35. 35.🔍 Which is the odd one out? (a) finding a middle way (b) focusing on the problem (c) shouting back (d) saying “I feel…”
36. 36.Which of these helps solve a conflict? (a) saying “I feel…” (b) taking sides at once (c) walking off in anger (d) spreading gossip
37. 37.🕊️ When solving a conflict, which comes first: let each person speak or calm down? (a) let each person speak (b) calm down
38. 38.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 4 (c) step 2 (d) step 3
39. 39.🕊️ When solving a conflict, which comes first: calm down or brainstorm solutions? (a) calm down (b) brainstorm solutions
40. 40.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it

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