Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 448 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
2. 2.🕊️ When solving a conflict, which comes first: brainstorm solutions or let each person speak? (a) brainstorm solutions (b) let each person speak
3. 3.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
4. 4.🕊️ When solving a conflict, which comes first: shake hands on a plan or let each person speak? (a) shake hands on a plan (b) let each person speak
5. 5.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) the leader picks alone (c) scrap the project (d) combine the best parts
6. 6.🔍 Which is the odd one out? (a) apologising sincerely (b) listening without blame (c) using a calm voice (d) bringing up old fights
7. 7.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 3 (c) step 1 (d) step 4
8. 8.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 1 (c) step 3 (d) step 4
9. 9.🔍 Which is the odd one out? (a) saying “I feel…” (b) name-calling (c) shouting back (d) spreading gossip
10. 10.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 1 (c) step 2 (d) step 4
11. 11.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 3 (c) step 2 (d) step 1
12. 12.🕊️ When solving a conflict, which comes first: let each person speak or cool off for a minute? (a) let each person speak (b) cool off for a minute
13. 13.🔍 Which is the odd one out? (a) name-calling (b) spreading gossip (c) finding a middle way (d) shouting back
14. 14.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
15. 15.🔍 Which is the odd one out? (a) listening without blame (b) using a calm voice (c) name-calling (d) saying “I feel…”
16. 16.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
17. 17.Which of these helps solve a conflict? (a) name-calling (b) spreading gossip (c) listening without blame (d) walking off in anger
18. 18.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) pick a winner fast (c) help them calm down (d) ignore them
19. 19.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
20. 20.🔍 Which is the odd one out? (a) using a calm voice (b) saying “I feel…” (c) apologising sincerely (d) shouting back
21. 21.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
22. 22.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 4 (c) step 3 (d) step 2
23. 23.Which of these helps solve a conflict? (a) using a calm voice (b) name-calling (c) shouting back (d) walking off in anger
24. 24.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
25. 25.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
26. 26.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
27. 27.🔍 Which is the odd one out? (a) focusing on the problem (b) spreading gossip (c) shouting back (d) name-calling
28. 28.🔍 Which is the odd one out? (a) spreading gossip (b) name-calling (c) taking sides at once (d) apologising sincerely
29. 29.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
30. 30.🕊️ When solving a conflict, which comes first: list possible fixes or let each person speak? (a) list possible fixes (b) let each person speak
31. 31.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
32. 32.True or false: “shouting back” makes a conflict worse. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) apologising sincerely (b) listening without blame (c) spreading gossip (d) using a calm voice
34. 34.🕊️ When solving a conflict, which comes first: calm down or agree on a plan? (a) calm down (b) agree on a plan
35. 35.🕊️ When solving a conflict, which comes first: take a deep breath or hear each side fully? (a) take a deep breath (b) hear each side fully
36. 36.True or false: “name-calling” makes a conflict worse. (a) False (b) True
37. 37.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 1 (c) step 4 (d) step 3
38. 38.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
39. 39.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 1 (c) step 3 (d) step 4
40. 40.Which of these makes a conflict worse? (a) finding a middle way (b) listening without blame (c) apologising sincerely (d) bringing up old fights

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