Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 450 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
2. 2.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
3. 3.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
4. 4.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
5. 5.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 2 (c) step 4 (d) step 1
6. 6.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
7. 7.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) help them calm down (c) take a vote at once (d) ignore them
8. 8.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
9. 9.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
10. 10.🔍 Which is the odd one out? (a) spreading gossip (b) walking off in anger (c) using a calm voice (d) taking sides at once
11. 11.Which of these makes a conflict worse? (a) finding a middle way (b) walking off in anger (c) using a calm voice (d) saying “I feel…”
12. 12.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 3 (c) step 1 (d) step 4
13. 13.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 1 (c) step 4 (d) step 3
14. 14.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) focusing on the problem (b) taking sides at once (c) shouting back (d) bringing up old fights
16. 16.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to understand fully (d) to pick a winner
17. 17.🔍 Which is the odd one out? (a) finding a middle way (b) saying “I feel…” (c) spreading gossip (d) listening without blame
18. 18.🔍 Which is the odd one out? (a) taking sides at once (b) bringing up old fights (c) saying “I feel…” (d) spreading gossip
19. 19.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
20. 20.🔍 Which is the odd one out? (a) taking sides at once (b) listening without blame (c) finding a middle way (d) using a calm voice
21. 21.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
22. 22.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
23. 23.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
24. 24.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 1 (c) step 4 (d) step 2
25. 25.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 3 (c) step 4 (d) step 2
26. 26.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) finding a middle way (b) apologising sincerely (c) walking off in anger (d) listening without blame
28. 28.🕊️ When solving a conflict, which comes first: let each person speak or agree on a plan? (a) let each person speak (b) agree on a plan
29. 29.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
30. 30.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
31. 31.✅ How does solving a conflict end? (a) with a fight (b) with silence (c) with a winner and loser (d) with an agreed plan
32. 32.Which of these makes a conflict worse? (a) saying “I feel…” (b) listening without blame (c) finding a middle way (d) name-calling
33. 33.🕊️ When solving a conflict, which comes first: hear each side fully or choose a fix together? (a) hear each side fully (b) choose a fix together
34. 34.Which of these makes a conflict worse? (a) listening without blame (b) using a calm voice (c) saying “I feel…” (d) taking sides at once
35. 35.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
36. 36.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 3 (c) step 2 (d) step 4
37. 37.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) scrap the project (c) combine the best parts (d) use the louder one’s
38. 38.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
39. 39.🕊️ When solving a conflict, which comes first: hear each side fully or brainstorm solutions? (a) hear each side fully (b) brainstorm solutions
40. 40.🕊️ When solving a conflict, which comes first: choose a fix together or take a deep breath? (a) choose a fix together (b) take a deep breath

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