Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 451 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 1 (c) step 2 (d) step 3
2. 2.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to pick a winner (c) to understand fully (d) to waste time
3. 3.🕊️ When solving a conflict, which comes first: listen to both sides or choose a fix together? (a) listen to both sides (b) choose a fix together
4. 4.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
5. 5.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 4 (c) step 3 (d) step 1
6. 6.✅ How does solving a conflict end? (a) with silence (b) with a winner and loser (c) with a fight (d) with an agreed plan
7. 7.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 3 (c) step 4 (d) step 1
8. 8.Which of these helps solve a conflict? (a) focusing on the problem (b) bringing up old fights (c) shouting back (d) spreading gossip
9. 9.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
10. 10.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
11. 11.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan
12. 12.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
13. 13.Which of these helps solve a conflict? (a) shouting back (b) saying “I feel…” (c) name-calling (d) taking sides at once
14. 14.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Let’s hear both sides.” (c) “I don’t care.” (d) “Stop being silly!”
15. 15.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
16. 16.🔍 Which is the odd one out? (a) listening without blame (b) using a calm voice (c) focusing on the problem (d) shouting back
17. 17.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
18. 18.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
19. 19.Which of these makes a conflict worse? (a) using a calm voice (b) spreading gossip (c) listening without blame (d) finding a middle way
20. 20.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) apologising sincerely (b) saying “I feel…” (c) name-calling (d) listening without blame
22. 22.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
23. 23.🕊️ When solving a conflict, which comes first: cool off for a minute or hear each side fully? (a) cool off for a minute (b) hear each side fully
24. 24.🔍 Which is the odd one out? (a) name-calling (b) shouting back (c) listening without blame (d) taking sides at once
25. 25.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
26. 26.True or false: “shouting back” helps solve a conflict. (a) True (b) False
27. 27.Which of these makes a conflict worse? (a) focusing on the problem (b) finding a middle way (c) taking sides at once (d) using a calm voice
28. 28.🕊️ When solving a conflict, which comes first: take a deep breath or listen to both sides? (a) take a deep breath (b) listen to both sides
29. 29.🔍 Which is the odd one out? (a) taking sides at once (b) name-calling (c) saying “I feel…” (d) bringing up old fights
30. 30.True or false: “name-calling” helps solve a conflict. (a) False (b) True
31. 31.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
32. 32.🕊️ When solving a conflict, which comes first: listen to both sides or take a deep breath? (a) listen to both sides (b) take a deep breath
33. 33.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
34. 34.🕊️ When solving a conflict, which comes first: shake hands on a plan or hear each side fully? (a) shake hands on a plan (b) hear each side fully
35. 35.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
36. 36.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 4 (c) step 1 (d) step 3
37. 37.🕊️ When solving a conflict, which comes first: take a deep breath or choose a fix together? (a) take a deep breath (b) choose a fix together
38. 38.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
39. 39.🔍 Which is the odd one out? (a) finding a middle way (b) apologising sincerely (c) saying “I feel…” (d) taking sides at once
40. 40.Which of these makes a conflict worse? (a) saying “I feel…” (b) finding a middle way (c) name-calling (d) apologising sincerely

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