Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 456 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
2. 2.🕊️ When solving a conflict, which comes first: brainstorm solutions or take a deep breath? (a) brainstorm solutions (b) take a deep breath
3. 3.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
4. 4.True or false: “shouting back” makes a conflict worse. (a) False (b) True
5. 5.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
6. 6.🔍 Which is the odd one out? (a) apologising sincerely (b) finding a middle way (c) shouting back (d) listening without blame
7. 7.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 4 (c) step 3 (d) step 1
8. 8.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
9. 9.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
10. 10.🕊️ When solving a conflict, which comes first: list possible fixes or hear each side fully? (a) list possible fixes (b) hear each side fully
11. 11.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 3 (c) step 2 (d) step 1
12. 12.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 4 (c) step 2 (d) step 1
13. 13.🕊️ When solving a conflict, which comes first: hear each side fully or find options? (a) hear each side fully (b) find options
14. 14.Which of these makes a conflict worse? (a) apologising sincerely (b) listening without blame (c) walking off in anger (d) focusing on the problem
15. 15.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) listening without blame (d) spreading gossip
16. 16.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) combine the best parts (c) scrap the project (d) the leader picks alone
17. 17.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
18. 18.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 2 (c) step 4 (d) step 3
19. 19.Which of these makes a conflict worse? (a) saying “I feel…” (b) name-calling (c) apologising sincerely (d) finding a middle way
20. 20.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
21. 21.🕊️ When solving a conflict, which comes first: choose a fix together or let each person speak? (a) choose a fix together (b) let each person speak
22. 22.🕊️ When solving a conflict, which comes first: take a deep breath or hear each side fully? (a) take a deep breath (b) hear each side fully
23. 23.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “I don’t care.” (c) “Stop being silly!” (d) “You are always wrong.”
24. 24.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to pick a winner (d) to understand fully
25. 25.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 1 (c) step 2 (d) step 3
26. 26.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
27. 27.🕊️ When solving a conflict, which comes first: let each person speak or shake hands on a plan? (a) let each person speak (b) shake hands on a plan
28. 28.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
29. 29.✅ How does solving a conflict end? (a) with an agreed plan (b) with a winner and loser (c) with silence (d) with a fight
30. 30.Which of these helps solve a conflict? (a) apologising sincerely (b) bringing up old fights (c) shouting back (d) taking sides at once
31. 31.Which of these makes a conflict worse? (a) bringing up old fights (b) finding a middle way (c) apologising sincerely (d) saying “I feel…”
32. 32.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) help them calm down (d) pick a winner fast
33. 33.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 3 (c) step 2 (d) step 1
34. 34.🕊️ When solving a conflict, which comes first: brainstorm solutions or calm down? (a) brainstorm solutions (b) calm down
35. 35.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
36. 36.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
37. 37.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
38. 38.Which of these makes a conflict worse? (a) finding a middle way (b) apologising sincerely (c) using a calm voice (d) spreading gossip
39. 39.Which of these makes a conflict worse? (a) using a calm voice (b) shouting back (c) apologising sincerely (d) saying “I feel…”
40. 40.🕊️ When solving a conflict, which comes first: take a deep breath or choose a fix together? (a) take a deep breath (b) choose a fix together

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