Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 457 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
2. 2.🔍 Which is the odd one out? (a) listening without blame (b) walking off in anger (c) name-calling (d) spreading gossip
3. 3.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) take a vote at once (c) ignore them (d) pick a winner fast
4. 4.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 1 (c) step 2 (d) step 3
5. 5.🔍 Which is the odd one out? (a) apologising sincerely (b) listening without blame (c) focusing on the problem (d) spreading gossip
6. 6.🔍 Which is the odd one out? (a) name-calling (b) apologising sincerely (c) spreading gossip (d) taking sides at once
7. 7.True or false: “shouting back” makes a conflict worse. (a) False (b) True
8. 8.✅ How does solving a conflict end? (a) with an agreed plan (b) with a winner and loser (c) with silence (d) with a fight
9. 9.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
10. 10.🕊️ When solving a conflict, which comes first: hear each side fully or agree on a plan? (a) hear each side fully (b) agree on a plan
11. 11.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
12. 12.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 2 (c) step 4 (d) step 1
13. 13.Which of these helps solve a conflict? (a) spreading gossip (b) taking sides at once (c) saying “I feel…” (d) bringing up old fights
14. 14.🕊️ When solving a conflict, which comes first: list possible fixes or hear each side fully? (a) list possible fixes (b) hear each side fully
15. 15.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
16. 16.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 2 (c) step 3 (d) step 1
17. 17.Which of these helps solve a conflict? (a) spreading gossip (b) name-calling (c) walking off in anger (d) apologising sincerely
18. 18.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 3 (c) step 2 (d) step 1
19. 19.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
20. 20.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
21. 21.🔍 Which is the odd one out? (a) name-calling (b) finding a middle way (c) saying “I feel…” (d) listening without blame
22. 22.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
23. 23.Which of these makes a conflict worse? (a) using a calm voice (b) taking sides at once (c) saying “I feel…” (d) apologising sincerely
24. 24.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 1 (c) step 4 (d) step 3
25. 25.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 2 (c) step 4 (d) step 3
26. 26.🔍 Which is the odd one out? (a) focusing on the problem (b) apologising sincerely (c) using a calm voice (d) shouting back
27. 27.🕊️ When solving a conflict, which comes first: find options or cool off for a minute? (a) find options (b) cool off for a minute
28. 28.Which of these makes a conflict worse? (a) using a calm voice (b) shouting back (c) apologising sincerely (d) finding a middle way
29. 29.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) use the louder one’s (c) scrap the project (d) the leader picks alone
30. 30.🕊️ When solving a conflict, which comes first: agree on a plan or listen to both sides? (a) agree on a plan (b) listen to both sides
31. 31.🕊️ When solving a conflict, which comes first: calm down or agree on a plan? (a) calm down (b) agree on a plan
32. 32.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
33. 33.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 1 (c) step 3 (d) step 2
34. 34.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
35. 35.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “You are always wrong.” (c) “I don’t care.” (d) “Let’s hear both sides.”
36. 36.🔍 Which is the odd one out? (a) using a calm voice (b) focusing on the problem (c) taking sides at once (d) finding a middle way
37. 37.🕊️ When solving a conflict, which comes first: brainstorm solutions or take a deep breath? (a) brainstorm solutions (b) take a deep breath
38. 38.🕊️ When solving a conflict, which comes first: choose a fix together or cool off for a minute? (a) choose a fix together (b) cool off for a minute
39. 39.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
40. 40.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True

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