Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 46 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) listening without blame (b) spreading gossip (c) saying “I feel…” (d) apologising sincerely
2. 2.🕊️ When solving a conflict, which comes first: take a deep breath or choose a fix together? (a) take a deep breath (b) choose a fix together
3. 3.🕊️ When solving a conflict, which comes first: brainstorm solutions or hear each side fully? (a) brainstorm solutions (b) hear each side fully
4. 4.Which of these makes a conflict worse? (a) saying “I feel…” (b) focusing on the problem (c) listening without blame (d) name-calling
5. 5.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
6. 6.True or false: “name-calling” helps solve a conflict. (a) False (b) True
7. 7.🕊️ When solving a conflict, which comes first: shake hands on a plan or hear each side fully? (a) shake hands on a plan (b) hear each side fully
8. 8.Which of these makes a conflict worse? (a) apologising sincerely (b) saying “I feel…” (c) walking off in anger (d) focusing on the problem
9. 9.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
10. 10.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides
11. 11.🕊️ When solving a conflict, which comes first: brainstorm solutions or let each person speak? (a) brainstorm solutions (b) let each person speak
12. 12.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) ignore them (c) help them calm down (d) pick a winner fast
13. 13.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
14. 14.Which of these makes a conflict worse? (a) saying “I feel…” (b) using a calm voice (c) shouting back (d) focusing on the problem
15. 15.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
16. 16.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
17. 17.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 2 (c) step 1 (d) step 3
18. 18.🕊️ When solving a conflict, which comes first: choose a fix together or listen to both sides? (a) choose a fix together (b) listen to both sides
19. 19.Which of these helps solve a conflict? (a) walking off in anger (b) spreading gossip (c) shouting back (d) focusing on the problem
20. 20.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
21. 21.🔍 Which is the odd one out? (a) shouting back (b) taking sides at once (c) listening without blame (d) walking off in anger
22. 22.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
23. 23.👂 Why listen to both sides in a conflict? (a) to waste time (b) to find who to blame (c) to pick a winner (d) to understand fully
24. 24.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 3 (c) step 4 (d) step 2
25. 25.🔍 Which is the odd one out? (a) walking off in anger (b) taking sides at once (c) using a calm voice (d) bringing up old fights
26. 26.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 2 (c) step 4 (d) step 1
27. 27.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
28. 28.Which of these helps solve a conflict? (a) name-calling (b) shouting back (c) listening without blame (d) spreading gossip
29. 29.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
30. 30.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 2 (c) step 1 (d) step 4
31. 31.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
32. 32.Which of these helps solve a conflict? (a) bringing up old fights (b) walking off in anger (c) spreading gossip (d) saying “I feel…”
33. 33.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
34. 34.🕊️ When solving a conflict, which comes first: agree on a plan or hear each side fully? (a) agree on a plan (b) hear each side fully
35. 35.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 4 (c) step 1 (d) step 3
36. 36.✅ How does solving a conflict end? (a) with an agreed plan (b) with a fight (c) with silence (d) with a winner and loser
37. 37.🔍 Which is the odd one out? (a) focusing on the problem (b) finding a middle way (c) walking off in anger (d) listening without blame
38. 38.Which of these makes a conflict worse? (a) listening without blame (b) taking sides at once (c) apologising sincerely (d) saying “I feel…”
39. 39.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
40. 40.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it

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