Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 47 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
2. 2.🕊️ When solving a conflict, which comes first: brainstorm solutions or hear each side fully? (a) brainstorm solutions (b) hear each side fully
3. 3.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) take a vote at once (d) help them calm down
4. 4.Which of these helps solve a conflict? (a) saying “I feel…” (b) taking sides at once (c) bringing up old fights (d) name-calling
5. 5.True or false: “name-calling” helps solve a conflict. (a) True (b) False
6. 6.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 3 (c) step 2 (d) step 4
7. 7.🕊️ When solving a conflict, which comes first: let each person speak or take a deep breath? (a) let each person speak (b) take a deep breath
8. 8.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
9. 9.🔍 Which is the odd one out? (a) apologising sincerely (b) listening without blame (c) saying “I feel…” (d) bringing up old fights
10. 10.🔍 Which is the odd one out? (a) taking sides at once (b) finding a middle way (c) shouting back (d) spreading gossip
11. 11.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
12. 12.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
13. 13.🔍 Which is the odd one out? (a) saying “I feel…” (b) focusing on the problem (c) using a calm voice (d) walking off in anger
14. 14.Which of these helps solve a conflict? (a) name-calling (b) walking off in anger (c) taking sides at once (d) finding a middle way
15. 15.🔍 Which is the odd one out? (a) apologising sincerely (b) name-calling (c) listening without blame (d) saying “I feel…”
16. 16.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “You are always wrong.” (d) “Let’s hear both sides.”
17. 17.Which of these makes a conflict worse? (a) finding a middle way (b) shouting back (c) listening without blame (d) using a calm voice
18. 18.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) spreading gossip (b) shouting back (c) saying “I feel…” (d) taking sides at once
20. 20.🕊️ When solving a conflict, which comes first: let each person speak or shake hands on a plan? (a) let each person speak (b) shake hands on a plan
21. 21.🔍 Which is the odd one out? (a) walking off in anger (b) taking sides at once (c) focusing on the problem (d) name-calling
22. 22.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
23. 23.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
24. 24.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 4 (c) step 1 (d) step 3
25. 25.Which of these makes a conflict worse? (a) focusing on the problem (b) using a calm voice (c) name-calling (d) listening without blame
26. 26.🔍 Which is the odd one out? (a) bringing up old fights (b) walking off in anger (c) listening without blame (d) taking sides at once
27. 27.🕊️ When solving a conflict, which comes first: brainstorm solutions or cool off for a minute? (a) brainstorm solutions (b) cool off for a minute
28. 28.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
29. 29.Which of these makes a conflict worse? (a) focusing on the problem (b) using a calm voice (c) walking off in anger (d) listening without blame
30. 30.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to waste time (c) to find who to blame (d) to understand fully
31. 31.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 2 (c) step 1 (d) step 3
32. 32.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
33. 33.🕊️ When solving a conflict, which comes first: take a deep breath or agree on a plan? (a) take a deep breath (b) agree on a plan
34. 34.🔍 Which is the odd one out? (a) name-calling (b) bringing up old fights (c) spreading gossip (d) using a calm voice
35. 35.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
36. 36.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
37. 37.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
38. 38.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 2 (c) step 1 (d) step 4
39. 39.🔍 Which is the odd one out? (a) focusing on the problem (b) apologising sincerely (c) saying “I feel…” (d) spreading gossip
40. 40.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it

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