Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 460 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 1 (c) step 2 (d) step 4
2. 2.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
3. 3.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
4. 4.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 3 (c) step 1 (d) step 4
5. 5.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
6. 6.🔍 Which is the odd one out? (a) bringing up old fights (b) saying “I feel…” (c) listening without blame (d) focusing on the problem
7. 7.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
8. 8.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) the leader picks alone (c) use the louder one’s (d) scrap the project
9. 9.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 1 (c) step 3 (d) step 2
10. 10.🔍 Which is the odd one out? (a) focusing on the problem (b) listening without blame (c) saying “I feel…” (d) walking off in anger
11. 11.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to understand fully (d) to pick a winner
12. 12.🕊️ When solving a conflict, which comes first: choose a fix together or cool off for a minute? (a) choose a fix together (b) cool off for a minute
13. 13.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
14. 14.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 3 (c) step 1 (d) step 2
15. 15.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 3 (c) step 4 (d) step 1
16. 16.Which of these helps solve a conflict? (a) shouting back (b) spreading gossip (c) bringing up old fights (d) listening without blame
17. 17.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “You are always wrong.” (d) “Let’s hear both sides.”
18. 18.🕊️ When solving a conflict, which comes first: list possible fixes or let each person speak? (a) list possible fixes (b) let each person speak
19. 19.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
20. 20.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 3 (c) step 2 (d) step 1
21. 21.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
22. 22.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
23. 23.🔍 Which is the odd one out? (a) taking sides at once (b) spreading gossip (c) shouting back (d) using a calm voice
24. 24.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
25. 25.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) take a vote at once (c) ignore them (d) help them calm down
26. 26.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
27. 27.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
28. 28.Which of these helps solve a conflict? (a) saying “I feel…” (b) shouting back (c) name-calling (d) taking sides at once
29. 29.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 2 (c) step 4 (d) step 1
30. 30.🔍 Which is the odd one out? (a) apologising sincerely (b) taking sides at once (c) focusing on the problem (d) listening without blame
31. 31.Which of these makes a conflict worse? (a) saying “I feel…” (b) listening without blame (c) shouting back (d) using a calm voice
32. 32.Which of these makes a conflict worse? (a) apologising sincerely (b) focusing on the problem (c) using a calm voice (d) name-calling
33. 33.🕊️ When solving a conflict, which comes first: brainstorm solutions or hear each side fully? (a) brainstorm solutions (b) hear each side fully
34. 34.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
35. 35.True or false: “name-calling” helps solve a conflict. (a) True (b) False
36. 36.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
37. 37.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
38. 38.🕊️ When solving a conflict, which comes first: let each person speak or take a deep breath? (a) let each person speak (b) take a deep breath
39. 39.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
40. 40.Which of these makes a conflict worse? (a) walking off in anger (b) saying “I feel…” (c) apologising sincerely (d) using a calm voice

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